Adjuster 1 Auto

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that’s why you’ll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope

Temporary Length of Term: 6-months

NATURE OF WORK

This is technical insurance work in the adjustment of claims. The Adjuster 1 Auto is responsible for the adjustment of a wide variety of claims of a less complex nature. Initially, the Adjuster 1 Auto works under close supervision and direction but as experience and expertise is gained, work is completed according to general direction where discretion and judgement are exercised.

TYPICAL DUTIES AND RESPONSIBILITIES

Not all inclusive or applicable to all assignments

• Disburses all necessary claims forms and documents for completion by the customer.
• Interviews customers, taking initial reports of claims and collecting all pertinent loss information.
• Sets up claim files, determines cause of loss, establishes and adjusts reserves, and completes all necessary reporting forms and documents.
• Explains coverages, benefits, breaches of condition, exclusions, to customers and/or their representatives, brokers, or other parties as required.
• Contacts and/or interviews other SGI personnel, brokers, customers, witnesses, third parties, outside adjusters, contractors, retail or repair firms, police and fire departments, legal representatives, medical professionals or other external persons as required.
• Obtains statements under oath, proofs of loss, non-waiver agreements, medical reports, final releases, salvage releases, and other documents related to the settlement and disposition of claims.
• Schedules appraisal appointments for customers.
• Prepares estimates of damage or loss where required.
• Responds to questions and/or correspondence regarding the current status and disposition of claim files.
• Maintains claims records and files in a current and orderly fashion according to departmental, divisional, and/or corporate procedures and standards.
• Determines actual cash value and/or replacement cost of customers’ vehicles.
• Refers claims of a large dollar magnitude or of a suspicious and/or contentious nature to the proper level of authority.
• Assesses degree of negligence in claims of liability.
• Determines possibility of subrogation and takes appropriate action.
• Negotiates settlements with customers and/or representatives.
• Recommends approval, prepares claim files for legal action, further investigation by other personnel and/or denial.
• Reconciles invoices against estimate of damage or loss.
• Processes file accounts and expenses for payment and submits for approval where required.
• Arranges for handling of salvage where applicable.
• When required, settles total loss claims using an automated system.
• Performs related duties as assigned.

Knowledge and Skill

• Knowledge of the insurance coverages and benefits provided by the Automobile Accident Insurance Act (AAIA), other related legislation, and policy wordings applicable to Auto claims.
• Knowledge of insurance theory and the principles, practices, methods, and techniques related to the adjustment and settlement of Auto claims.

Education and Experience

• Applicant required to enroll in the CIP course as per the Collective Bargaining Agreement.
• Valid operator’s licence in the appropriate driver classification.

The behavioural competencies required for this role are:

• Planning & Organizing – Working Level
• Oral Communication – Significant Level
• Written Communication – Working Level
• Interpersonal Contacts/Customer Service – Considerable Level
• Complexity – Moderate Level

Pay Range:$52,476.00 - $65,544.00

Posting Close Date:

October 24, 2021

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.