Workplace Operations Coordinator, SBN

Requisition ID: 198861

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Workplace Coordinator will support the Workplace Lead and the larger management team for all operations of Scotiabank North. The incumbent is responsible for supporting the delivery and continuous improvement of the workplace experience including back-up support to the Workplace Lead team.

The job requires skills in service delivery, continuous improvement, community management and communication building to ensure employees and visitors are engaged and productive. Responsible for all activities conducted following governance regulations, internal policies, and procedures, and that all learnings are cycled back for future implementations. supporting the overall success of the Operations Model by working collaboratively.

Is this role right for you? In this role, you will be responsible for:

• 
  Acting as contingent staffing for floors supported in the absence of a Workplace Lead (onsite and/or virtual)

• Providing on-site support for employees and internal/external guests as required

• Supporting all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace and Scotiabank Live, Visitor Management System

• Managing and reporting on floor capacity through the use of centralized tools – OfficeSpace

• Providing coverage reporting to Lead and/or Manager as required

Employee Experience

• Acting as a central point of contact for employees at Scotiabank North as well as internal and external guests

• Understanding, prioritizing and articulating challenges and successes of operations and assist with solution development where necessary.

• Representing the operations and support to employees: Respond to emails sent to the shared inbox and/or moderate SharePoint site discussions.

• Assisting with employee security access, locker and key database:

• Promptly escalating any security issues or concerns to management

• Equipment management, knowledge of all standard office equipment and meeting room technology as first on site for trouble shooting, place & support service calls as needed. Liaise with office equipment and vendors for maintenance as needed

Visitor Experience:

• Acting as first point of contact for guests/visitors to the building/floor

• Championing a customer focused culture

• Being an expert about space, technology, and business lines to answer clients’ questions, needs and provide a welcoming environment

• Managing and reviewing the Visitor Management System to ensure preparations are in place for all appointments and bookings for the floor. Directing clients to appropriate locations or contacts employees to inform them when clients arrive and/or need assistance

Event & Meeting Management:

• Organizing bookings and support for resident meetings, e.g., Town Halls and Social Committee events as required.

• Meeting Management: Ensure conference/meetings rooms in assigned space are maintained according to operational standards. Provide orientation to meeting room technology.

Day-to-Day Operations:

• Ensuring stationery/supplies are monitored and replenished

• Mail distribution, accepting and/or signing for deliveries and arranging for courier service pickup; advising residents of delivery at reception desk

• Participating in the OHS committee to ensure the assigned floor has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

• Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursuing effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.

Do you have the skills that enable you to succeed in this role? We’d love to work with you if you have:

• 1-3 years’ of relevant working experience

• Working knowledge of Bank organization and structure

• Thorough knowledge of MS Office Suite Applications

• High level of independence and strong organization skills with excellent written and oral communication

• Strong knowledge or experience in Global Operations is preferred.

Working Conditions

The core hours of operation are Monday-Friday, scheduled between 7:00am -6:00pm. However, this position may be scheduled for flexible/extended work hours as per business needs. This is a fully onsite position in our Downtown Toronto location.

Location

40 Temperance St. Toronto ON

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.