WMS Application Specialist - Supply Chain (Montreal, QC)

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description

Reporting to the [Director, IT Operations], the WMS Application Specialist will be responsible for our Warehouse Management System (WMS). The ideal candidate will primarily serve SSENSE’s Next Generation Distribution Center Located in Montreal by providing timely and accurate subject matter expertise, application support, data, process and system analysis that improves warehousing and transportation efficiencies on the WMS warehouse applications.

Operations & Analysis

• 
  Provide Warehouse DC application support for cross functional groups using the Dematic WMS, WCS, and other applicable 3rd party systems

• Serve as the liaison between technical product teams and user groups operating the WMS systems

• Collect and analyze systems and operational data

• Conduct feasibility analyses on processes and equipment; calculates cost/benefit, identifies business impacts, and proposes solutions

• Provide recommendations to improve efficiency of operations

• Troubleshoot and coordinate technical support for WMS issues and requests

• Create, run, and manipulate site management and/or custom reports

• Develop and implement analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations

• Act as an SME and oversee all configuration changes

Processes & Training

• Analyze discrepancies and assists in the design of procedures to reduce/eliminate site impact

• Serve as WMS functional lead for systems implementations and modifications.

• Interface with Operations and Internal teams to identify and resolve systems issues and maximize productivity

• Update system and user documentation as the business and retail software evolves

• Train others on WMS functionality

Skills

• Strong spreadsheet (Excel, Google Sheets, etc) and presentation skills required

• Strong collaboration skills

• Effective team player with the ability to work with interdisciplinary teams including internal stakeholders, vendor partners, technology project management and technology development teams

• Strong problem-solving skills.

• Experience with enterprise software solutions.

• Ability to multi-task in a fast-paced atmosphere

Qualifications

• 
  Bachelor degree in Information Technology or equivalent experience, required

• 3-5 years technical experience working with supply chain products including warehouse management systems, transportation management systems, order management systems and/or Enterprise Application Integration tools.

• Minimum 2 years of Operations’ experience in the field of warehousing services

• Understanding of Logistics processes

• Proven ability to define customer requirements and operational efficiencies with automation

• Experience with the use and administration of Dematic IQ InSights and Dematic Sprocket (EAM) is preferred

• Understanding of product development / agile frameworks is preferred

• Understanding of cloud computing architectures on the AWS platform is preferred

Additional Information

WORLD CLASS TECHNOLOGY

Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering.

WORLD CLASS TEAM

The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.

WORLD CLASS PLATFORM

The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry. Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.

Read more about us on our SSENSE Tech Blog.