waiter/waitress

Work Setting

• Restaurant

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers’ complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Assist clients/guests with special needs
• Provide customer service

Certificates, Licences, Memberships, and Courses

• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Food Safety Certificate
• CPR Certificate

Computer and Technology Knowledge

• Point of sale system

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Handling heavy loads
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight Handling

• Up to 9 kg (20 lbs)

Personal Suitability

• Effective interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player