Voice and Contact Center Engineer

Job content

CONTACT CENTER ENGINEER

Total Systems Solutions Consulting Inc. represents an association of independent IMITS Consultants based in British Columbia. We are seeking a Senior Contact Center Engineer for the Provincial Health Services Authority , Province of British Columbia. You must be available to work 100% remote full-time for up to 37.5 hours per week.

The anticipated term of this opportunity is 2 years.

Project Context

The Project Services department is responsible for delivering a wide range of IT infrastructure projects for the Health Authorities of British Columbia.

Services Required

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.

In addition, the successful candidate will have the following experience:

• In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
• Extensive experience with at least 03 of the following: Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector SDK
• Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, Java JSON, JSNOP, etc.
• Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc..
• Sound judgment and decision-making skills.
• Team player with well-developed interpersonal skills. · Good written and verbal communication skills

Consultant Qualifications

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.

In addition, the successful candidate will have the following experience:

• In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
• Extensive experience with at least 3 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector (Beta)
• Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.
• Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc..
• Sound judgment and decision-making skills.
• Team player with well-developed interpersonal skills.
• Good written and verbal communication skills

Job Types: Full-time, Fixed term contract

Pay: Up to $75.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Which Genesys or Equivalent Voice Certification do you have?

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL,: 3 years (preferred)
• webservices: SOAP and Restful: 3 years (preferred)
• Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan,: 3 years (preferred)
• working on a Contact Center: 3 years (required)

Licence/Certification:

• Genesys or Equivalent Voice Certification (preferred)

Work Location: In person