Utility Worker, Meter Reader

Job content

Job description:

JOB SUMMARY:

The incumbent is responsible for reading meters accurately in a timely manner to meet billing cycle requirements. This position is accountable to the Meter Reading Supervisor (In-Scope).

KEY ACCOUNTABILITIES:

• Read meters and input figures accurately for the calculation and recording of electrical and gas consumption in accordance with monthly billing schedules.
• Efficiently organize the work associated with the position.
• Work alone and carry out assigned tasks with limited supervision
• Follow procedures for the daily operation and maintenance of the hand-held meter reading device.
• Accountable for monitoring, administering and recommending changes to meter read routes.
• Professional interpersonal skills including:

• Interacting with internal and external customers.
• Responding to and resolving customer concerns in a professional and timely manner.
• Treating customers professionally and providing excellence in customer service
• Establishing and maintaining harmonious working relationships with the public and fellow employees.

• Issuing and facilitating customer communications for meter access.
• Ensure the integrity of SaskPower’s service by identifying and reporting unusual circumstances or faulty service conditions and reporting to the appropriate department.
• Ensure the security of customer keys and access codes.
• Prepare required forms and reports.
• Practice and promote safe work habits.
• Follow applicable working alone policies.
• Read maps and navigate accordingly.
• May be required to work alone with limited supervision.
• Perform Hazard and Risk Assessments to determine an acceptable level of risk for situations such as, but not all inclusive:

• Driving conditions
• Weather conditions
• Condition that pose risk from animals
• Potential violence situations
• Undesirable indoor and outdoor conditions.

• Able to perform the following physical job responsibilities:

• Walk up to 6.5 hours per day
• Bend, stretch and climb in order to access meters.

• Perform other related and assigned duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Must be able to perform the physical requirements of the position
• Must be able to work alone and carry out assigned tasks with limited supervision
• Must be able to read meters and input figures accurately for the calculation and recording of electrical and gas consumption in accordance with monthly billing schedules
• Ability to efficiently organize the work and make recommendations to change meter read routes as required
• Ability to cooperate and deal tactfully with others
• Ability to communicate effectively, both verbally and in writing
• Valid Class 5 driver’s licence