user support technician

☞ Wikads Inc.

View: 83

Update day: 30-05-2024

Location: Kamloops British Columbia

Category: Information Technology

Industry:

Salary: $30.77–$32.00 an hour

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Job content

  • Education: College/CEGEP
  • Experience: 3 years to less than 5 years
  • or equivalent experience

    • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

    • Supervision

  • No supervision responsibility

    • Work conditions and physical capabilities

  • Work under pressure
  • Attention to detail

    • Own tools/equipment

  • Computer
  • Printer
  • Internet access

    • Personal suitability

  • Accurate
  • Team player
  • Time management
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
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Deadline: 14-07-2024

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