Transportation Facilitator

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Transportation Facilitator is responsible for the overall coordination and administration of the Transportation Program, providing high-quality service.

This position is expected to work onsite.

Responsibilities:

• Takes ride requests from service users, schedules rides using a computerized scheduling system and troubleshoots schedule as needed to ensure excellent service provision
• Provides excellent customer service
• Supports drivers in their work as necessary
• Helps to identify transportation staff training needs
• Proactively works to receive, document and address client concerns or complaints, with the support of manager
• Actively monitors and evaluates ongoing services
• Collects and reports on service statistics
• Assists with transportation bills and payment
• Ensures vehicle maintenance and renewal schedules are in place and adhered to
• Monitors vehicle circle checks
• In consultation with manager, works in liaison with Toronto Ride and other agency partners
• Works collaboratively with organization program staff and volunteers
• Contributes to the development of organizational standards, policies and procedures
• Provides coverage for the Administration Office
• Supports fundraising activities
• Completes SRCHC mandatory training, or as deemed appropriate to better support the group
• All other duties as required

Qualifications:

• Minimum College diploma in Social Services or Human Services (i.e. SSW, Health Promotion)
• Minimum 2 years’ experience working with seniors in a non-profit setting
• Strong facilitation skills
• Excellent customer service skills
• Strong oral and written communication skills, including excellent telephone skills
• Superior interpersonal skills and excellent judgment
• Ability to remain calm and pleasant with the public, staff and volunteers when under pressure
• Flexible, adaptable to change
• Proficiency in the use of computer technology and various software applications
• Able to work independently as well as in a team setting
• Able to work effectively in a multicultural environment
• Knowledge of community-based resources
• Minimum G class driver’s license
• Police clearance documentation will be required for employment
• Proof of triple COVID-19 vaccination status will be required for employment

The deadline for applicants is Thursday, October 26, 2023 at 12:00 p.m. (noon).

Please mail in your cover letter and resume in confidence to:

The Hiring Committee – Transportation Facilitator

South Riverdale Community Health Centre

955 Queen Street East

Toronto, ON M4M 3P3

Or by email to:[email protected]

Please enter “Transportation Facilitator” in the subject line of your email.

No faxes, phone calls, or requests to meet please.

This is a bargaining unit position with CUPE Local 5399.

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.

SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.

SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.