Ticketing Sales and Membership Strategy (MBA) Intern

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world’s premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto’s sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC’s Academy and the First Team’s practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Who We Are:

We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better!

What we choose to do next, means everything! It defines greatness, builds character, makes history, and brings the world to its feet.

Job Description

Team Overview:

The Ticketing Sales & Membership Strategy team is responsible for supporting the annual revenue plan and developing an engaging and rewarding culture for our 120+ staff. We are focused on uncovering opportunities to enhance the experience of our staff, improve internal processes, and ultimately drive incremental revenue. Specific team responsibilities can be categorized into 3 areas: (1) Department Strategy & Communications (2) Internal Consulting and Special Projects and (3) Business Operations and Project Management

The Role:

Reporting to the Ticketing Sales & Service Project Manager, the Ticketing Sales and Membership Strategy (MBA) Intern will have the unique opportunity to work side by side with our Sales, Membership, Suites and Premium LIVE teams, to support the Strategy Team to scope new technology, improve and maintain operational processes, launch important projects, and support our revenue generating initiatives.

This opportunity is ideal for candidates with a visionary and entrepreneurial spirit, and experience analyzing data to find opportunities / present recommendations to senior leadership.

MLSE’s Internship term dates are from May 9th, 2022 – September 2nd, 2022.

Responsibilities:

• Operational Consultant (50%)

• Support internal reporting and ticketing campaign strategy

• Administer the ticketing onboarding program and support updates to onboarding content

• Handle internal strategy meetings and internal focus groups to foster a culture of innovation and continuous improvement

• Support operations of the secondary strategy team as required

• Project Management - Projects & Initiatives (50%)

• Manage projects of small scale with short to mid-term implementation time

• Complete deliverables to support project implementation

Qualifications

• Currently pursuing an MBA
• University or College Degree in Engineering, Mathematics, Business Economics, Strategy or Finance
• 2-3 years of experience in Consulting, Finance, Strategic Planning or Corporate Development preferred
• Proficiency in Word, PowerPoint, Project and Visio for documentation, presentation, and project management and analysis purposes
• Advanced to high level skills in MS Excel
• Strong interpersonal and communications skills including the ability to actively listen, empathize, ask questions, and respond in language that our partners understand in a virtual or in person setting
• Excellent analytical and problem-solving skills with the ability to identify and define problems and develop creative solutions to address requirements clearly and articulately
• Entrepreneurial spirit in identifying opportunities for improving business efficiencies
• Ability to work independently or in a team environment

Additional Information

Apply by: February 28th, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.