Telemedicine Specialist Coordinator

Job content

Job Information
Activity Rate: 100%, 37.5 hours per week
Salary Grade: Level B on the MSF Canada Salary Grid, $55,264 per year
Status: Must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any applicant outside of Canada.
Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), 5% RRSP contributions (no matching required), starting 4 weeks’ Vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), free access to internal Psychosocial Care Unit Services and a positive and innovative office culture grounded in our core values of humanity, integrity and results.

Impact Statement
The Telemedicine Department is provided with enormous value by the volunteer specialists who provide insight into difficult medical cases across the globe. The Specialist Coordinator will provide structure and administrative support to this pool of specialists, onboarding, vetting, and coordinating them. The Coordinator will provide data and insight into the status of specialists and our coverage of various areas. They will provide feedback from specialists to the Clinical Operations Lead and ensure process and policies are being implemented and respected in their work. By facilitating these processes, the Specialist will provide a critical hub for these valued volunteers to stay connected to the Telemedicine Department’s work and goals to expand our medical capabilities with global remote support.

Key Responsibilities

• Coordinate the specialist applicant pool, assessing candidates’ eligibility, in association with other specialists as needed
• Ensure all medical licenses and credentials are validated and remain so on a cadence
• Responsible for developing and implementing a strategy for engagement, recognition, championing, motivation, and retention of the pool of specialists
• Provide data on the specialist pool to evaluate gaps and ensure quality of service
• Maintain the list of the specialists and make sure the specialists who have left the platform are off boarded
• Contribute to development of tools and functionalities to improve the use of specialists and data reporting

Please CLICK HERE for complete description. (COMING SOON!)

Job Specific Competencies

• Coordination and Recruitment -Work closely with MSF advisors, Telemedicine Services operational support, and MSF HQ to manage the recruitment of new external specialists
• Strategy and Planning -Implement strategies for specialists’ engagement, championing, motivation and retention to ensure specialists receive acknowledgement and appreciation for their work
• Analysis and Reporting -Provide an avenue for reporting and escalation from specialists to the Clinical Operations Lead as needed; Contribute to the monthly reports shared with the Clinical Operations Lead regarding allocation trends and external specialists’ management

Core Competencies

• A Commitment to MSF’s Principles; Acts towards the fulfilment of MSF’s Social Mission, Proficiency Level 3
• Cross-cultural Awareness;Demonstrates an integrating attitude, Proficiency Level 3
• Results and Quality Orientation; Works towards objectives, preserving established standards, Proficiency level 2
• Analytical Thinking, Identifies basic relationships, Proficiency Level 2
• Teamwork and Cooperation; Proficient Level 2: Shares Information and coordinates with team and/or others.

Knowledge* and Experience*

• User experience with the Telemedicine platform or Telemedicine implementation
• Demonstrated understanding of the role and responsibilities of specialists.
• Experience coordinating in a clinical setting and close work with healthcare staff highly desired
• Experience coordinating remote networks and building connection via social media tools highly desired.

Education, Certifications, and Languages

• Fluency in English and French is essential; Spanish or Arabic would be an asset

Application
Interested candidates are invited to apply by providing their resume and responding to the questions below (in lieu of providing a cover letter).
The deadline for applications is Friday, 8 April 2022, 9:00am, EDT.Only electronic applications will be accepted.
We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.
NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org or by calling 1-800-982-7903.

Job Type: Full-time