Technical Support Analyst

Job content

Reports to: Director of Technical Services

About the Company:

We are an independently held full-service technology, sales, and creative design company headquartered in Chilliwack, British Columbia, Canada. We are a small team that works together collectively, harnessing the energy of designers, programmers, technologists, and thinkers to bring innovative solutions to your organization.

*Position Description:

*

Under the direction of the Director, you will fulfill the day-to-day requirements in our outsourced IT function. Some of the routine duties would involve performing desktop and user support (software and hardware) for our clients in the Fraser Valley; providing network support, installation and troubleshooting; maintaining inventory control; performing wireless LAN maintenance; and providing Windows Active Directory user maintenance service including Exchange Mailboxes and file server.

Key Responsibilities:

• Desktop support on Microsoft Windows PC including creating and deploying system images.
• Hardware support such as replacing parts, ordering PCs.
• User support with software such as Windows, Microsoft Office, Database applications.
• Software and Hardware Inventory Control.
• Creating user accounts in Active Directory.
• Communicate effectively and efficiently to staff in all parts of the organization.
• AV Systems support including microphones, mixers, and projectors.
• General hardware and systems maintenance.
• Office 365 Management
• Other related IT services as required.

Qualifications:

• Completion of a 2-year Computer Information Systems Diploma program or equivalent.
• At least 1-2 years’ experience in an office IT support role.
• A strong aptitude for networking, servers, desktops, and software.
• Excellent communications (written and verbal) and customer service skills.
• Demonstrated dependability, reliability and flexibility and strong problem-solving skills
• Solid working knowledge of Windows Workstation (Windows 7, 8, 10), Windows Server 2016/2019 knowledge, Active Directory knowledge, Exchange 2013, 2016, 2019 mailbox management, Microsoft Office System software.
• Must have basic Networking knowledge (TCPIP, Ethernet, Vlan, QoS, PoE, VoIP and Wireless).
• Must have a valid Class 5 driver’s license.

- All offers are subject to the satisfactory completion of a police criminal record check.

*We would like to thank all candidates. However, only those selected for an interview will be contacted.*