Technical Services Supervisor

ACML’s Operations team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE?

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHO ARE WE LOOKING FOR?

ACML is actively seeking a Technical Services Supervisor located in Toronto, ON whose main responsibilities will include, but are not limited to, the following:

• Provide support to all customers, as needed, through technical expertise and knowledge of equipment and systems;
• Provides building automation technical solutions/diagnoses and repairs complex control system issues, requiring an extensive knowledge of electrical, digital controls systems and pneumatic control systems;
• Provide technical leadership related to building automation management and troubleshooting.
• Oversee unionized employees in both control room and technician roles.
• Continually report suggestions on improvements of internal processes, routines, and tools through trend analysis via building automation system information or Iconics based information;
• Works with drawings/sketches/manuals and provide suggestions for field changes to enhance system performance and minimize issues;
• Establish client relationships to ascertain long-term operational needs/goals and to provide solutions to complex issues;
• Assist client’s project team to develop project schedules including determining resources and executes according to plan for assigned projects;
• Ensures that all work performed by the control room team is accurate and up to quality standards;
• Ensures that contract obligations and any customer requirements are met, completely and accurately;
• In collaboration with manager identify staff skill/competency gap(s) and facilitate development/implementation of staff training initiatives;
• Assists with the coordination and monitoring of subcontractors, suppliers;
• Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided and recommendations on system enhancements, upgrades, and/or repairs;
• Evaluates the project scope of work and the impact of client issued bulletins, field directive updates and/or scheduling changes;
• Investigates service requests, claims, and emergency events as they relate to systems issues (local or systemic), providing recommendations regarding the causes and possible resolutions with the goal of continuous improvement;
• Analyze alarm and override reports and ensure that findings are appropriately addressed. Analyze and make recommendations to optimize energy and operational usage with a goal of minimizing costs;
• Works collaboratively with Manager/Supervisors in diagnosis and emergency rectification of issues while coordinating control room response/focus during significant events;
• Provide strategic leadership to execute 5-Year-Roadmap vision objectives in conjunction with team.
• Act as “our customer’s best service provider” at all times thereby ensuring ACML best-in-class customer service.
• Mentor, coach and provide leadership to staff by developing and maintaining succession plans for all staff
• Other duties as assigned.

WHAT WILL YOU BRING?

• Degree or diploma in Mechanical; Electrical Engineering or equivalent;
• 10+ years recent, related, progressive, troubleshooting supervisory/management in HVAC and or building controls
• Familiarity with various Building Automation System software/hardware such as but not limited to: MetaSys, AutomatedLogic, EnteliWEB, Insight and Modern Niagara Building Controls
• Previous supervisory experience in facilities maintenance and operations;
• Proven knowledge of building systems and maintenance practices in a complex environment;
• Demonstrated working knowledge of appropriate legislation, relevant laws and by-laws, and
• provincial standards;
• Possesses personal leadership attributes including; integrity, trustworthiness, results focused, high standards, commitment, ethical values and achievement oriented
• Proven ability to foster, develop and maintain relationships with both internal and external contacts.
• Excellent computer skills (i.e., Microsoft Office – Excel, Word, Outlook)
• Strong organizational skills and the ability to handle multiple projects simultaneously
• Ability to work under pressure of timelines with good time management and priority handling skills.
• Ability to work weekends or on-call as required;
• Must be legally eligible to work for any employer in Canada.

WHY SHOULD YOU APPLY?

We work hard to find the right people and provide opportunities for them to flourish.

We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website https://acml.ca/careers/.

If you’re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.

We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy

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