Team Manager - Customer Service (Clipboard Health)

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Company DescriptionSutherland is seeking a driven and goal-oriented leader to join us as a Team Manager for a new program under our Healthcare Vertical- Clipboard Health!! We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionTeam Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland’s Reputation: Drive organizational initiatives within the team from time to time.QualificationsOur most successful candidates will have: - At least 1 year experience as a Team Manager with a strong background in driving customer service-related KPIs/metrics. Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

• Must be able to work an 8-hour shift between the 6AM-8PM EST hours of operation. Must also be open to working any day of the week.*

Additional InformationAll your information will be kept confidential according to EEO guidelines.