Team Lead, Counter Clerks

Job content

At EVRAZ, our strength starts with our people! As a team we collaborate to solve problems, contribute ideas and challenge each other to ensure growth and ultimately success for the business and our employees.

Job Description And Responsibilities

Do you have an aptitude for automobiles, a solid work ethic, and a record of success along with great customer service skills we want to talk to you? If so, we want to meet you.

Responsibilities

Reporting to the Operations Manager, this supervisory position will lead a small team of clerks and will be responsible for

We are currently seeking a Lead for our Counter Clerks.

Customer Service: help establish and implement customer service standards; supervise other customer facing agents, provide and report coaching when necessary

Resolving Customer Issues: find solutions to customer-related issues that are aligned with company policies while maintaining a customer-service orientated disposure

Operational Compliance: identify and report non-compliance to company policies, including safety-related issues, to management upon detection

Task Delegation: delegate various tasks both self-identified and as per management’s request

Sales: Identify and sell vehicle parts to customers, and notifying them of return policies

Inventory: Maintain records of incoming and outgoing items, assess and purchase vehicles while maintaining proper documentation

Requirements

• Completion of High School or GED equivalent
• 3-5 years Customer service experience required, previous experience in a manufacturing, production, or similar scrapyard/auto part environment will be considered an asset
• Must have knowledge of automotive components
• Ability to meet the physical demands of the position including standing, walking, sitting, climbing, crawling, kneeling, bending, moderate to heavy lifting, and pushing and pulling
• Computer literate with intermediate skill level for Microsoft Office programs such as Word, Excel and Outlook
• Organized and able to prioritize competing priorities
• Strong communication skills, ability to communicate clearly and concisely both verbally and in writing and over mobile radio devices
• Polite and friendly with a customer service orientation
• Strong work ethic, uses time efficiently
• Strong attention to detail with a keen knack for accuracy when inputting data
• Must be able to work evenings and weekends
• Must possess work transportation as public transportation is not available to site
  

Our total compensation package includes amazing benefits!

• Competitive wages and bonus opportunities
• Family medical, dental, and prescription coverage at minimal employee cost
• Short and long term disability programs
• Competitive retirement plans
• Paid vacations and statutory holidays
• Apprenticeship and career advancement within the company
• Tuition reimbursement
  

All applicants must be eligible to work in Canada without sponsorship.

While we thank all those who apply, only those being actively considered for employment will be contacted.

Equal Opportunity Employer

EVRAZ North America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

EVRAZ North America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail careers@evrazna.com or call: (312) 533-3577. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Join a team that manufactures excellence, drives success and builds careers!