Support Field Engineer

Job content

Support Field Engineer
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About ChargeLab:
Over the next decade, there will be a massive shift to electric vehicles (EVs), with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world.

If you are looking to solve one of today’s most complex challenges, see the results of your work supporting thousands of EV charging stations and make a positive impact on the world, join us!

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About the role: *
The Support Field Engineer will own the relationship with sitehosts when they’re experiencing hardware issues, and work closely with them to resolve the issues at hand.

The Support Field Engineer will work closely with many departments, including the Tier 2 support team, the hardware testing team, and the Customer Success team to ensure issues are known, captured, and resolved.

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What ChargeLab will offer you: *

• Managers that are committed to promoting your career growth
• Getting involved with the new booming EV industry, do something that has a real life impact
• A flexible work environment
• Solid health benefits plan, covered 100% by ChargeLab
• A super fun team to be part of, full of smart professionals to collaborate with and learn from

Support Field Engineer responsibilities

• Troubleshoot and resolve hardware issues experienced by site hosts through:
• Checking configurations
• Pulling logs from hardware
• Communicating with the site hosts to execute scheduled troubleshooting steps
• Make recommendations for infrastructure improvements

• Communicating with site hosts, and resellers where applicable to ensure all efforts are known, and agreed upon before executing
• Work closely with Engineering, specifically the hardware testing team, to report issues back to hardware vendors, and ensure that all potential bugs in firmware are captured appropriately.
• Occasional on site travel may be required

The ideal candidate will have:

• A continuous commitment to customer excellence and comfort to continuously grow professionally in an environment that is rapidly evolving

• Adaptability, decision making skills and the ability to work independently
• A natural curiosity and want to solve problems
• A keen eye for detail and interest in hardware troubleshooting
• Strong project management skills
• Excellent communication (verbal and written) and interpersonal skills
• Ability to negotiate and resolve conflicts
• Capable of building commitment within the team

Qualifications

• University degree in Mechanical or Electrical Engineering (or equivalent)
• Previous experience troubleshooting hardware and software
• Bilingual (French/English) preferred
• Previous experiencing with EVs preferred
• Successful completion of a background check (coordinated by us)
• Located within the GTA or surroundings

We do appreciate your time and effort in applying for this position. We are committed to responding within seven business days. The interview process is very straightforward and the team is hard-working but fun. Looking forward to having you on board.

Job Type: Full-time

Pay: $80,000.00-$120,000.00 per year