Summer IT Service Desk

Who We Are:

Aird & Berlis LLP is a prominent Canadian law firm located in the heart of Toronto’s financial district, across from Union Station. With more than 250 lawyers and intellectual property professionals, we serve clients across Canada and globally.

What We Believe In:

The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported. We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide. We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things: client service, your career and your life.

What We Are Looking For:

This summer position is ideally suited for someone who has completed or currently completing post-secondary education in Information Technology. Working as part of a team, candidates for this position are required to be excellent communicators with fundamental problem solving and analytical skills, detail oriented, well organized and have a very strong commitment to client service. For optimal learning this opportunity will be performed in-office.

Responsibilities:

• Updating and oversee the listing of the hardware asset inventory
• Assist with office setup and configuration of computer equipment
• Ensures the set up for all laptops and equipment for new hires is accurate and done in a timely manner
• Deliver assistance to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner.
• Communicate information to service desk agents and end users in a clear, easy to understand manner, exercising patience and respect.
• When required, provide basic first level support to users
• Determine when to escalate calls to second level support without jeopardizing overall resolution timeline
• Ensure that users are being kept informed. Follow up with service desk agents regarding outstanding user issues, problems, escalations and provide update on resolution or changes in timelines.
• Assist with projects as required, including new equipment and software rollouts.
• Utilization of the firm’s Service Desk System, ServiceNow, to record, monitor and update issues and requests while building the knowledge base.
• Coordinate of audio and visual equipment set up for Boardrooms.
• Produce the highest quality of work
• Accountable for all work assigned
• Takes initiative
• Confidential

Requirements:

• Recently completed or currently completing post-secondary education in Information Technology
• Previous Help Desk experience is an asset
• Previous experience working within a legal/professional services environment is preferred
• Ability to lift 40 pounds
• Handle time pressure and stress of multiple demands
• Ability to work in fast paced environment

Skills:

• Microsoft 365 suite of applications
• Strong verbal and written communication
• Ability to problem solve
• Good judgement and decision making
• Creative thinking, positive attitude and ability to learn new functions quickly
• Strong interpersonal skills
• Organized
• Resourceful
• Detailed

Why You Should Apply:

• Opportunities for growth and on the job training and development
• Competitive compensation
• We pride ourselves on being a mid-sized firm with a family feel
• Active involvement in our community with opportunities to volunteer
• Mentor program
• Wellness programs

Please note that we have suspended our vaccination policy at this time.

Any offer of employment will be conditional upon a criminal background check.

We will review applications as they are received and all applications will be kept on file. Only those candidates selected for an interview will be contacted. Aird & Berlis LLP is committed to providing accommodations for people with disabilities. If you require any accommodation in the application process, please contact ckelly@airdberlis.com.