Sr. Technical Analyst, Pre-Production Ma

Job content

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleSr. Technical Analyst, Pre-Production MaJob DescriptionWhat will you do?

• Provide 2nd level 7/24 on-call/hybrid work support for all GCC System Z mainframe environments.
• Ensure that processes are established to provide maximum availability to all clients.
• Contribute to the ongoing process of DRP of all System Z environments.
• Participate in the implementation and roll out of new hardware/software.

Technical:

• Maintain a very good working knowledge of the tools required to execute all defined responsibilities, which involve both the hardware and software platforms.
• Demonstrate the ability to work with Service Providers, clients, and support staff effectively at a technical level.
• Develop & maintain the skills to adapt and adjust to the many changes in technology as they are related to System Z platform.

Environment:

• Provide support and analysis to ensure that services are restored promptly during problem situations.
• Review all changes prior to implementation to ensure little or no disruption to the processing environments.

Project Management:

• Ability to handle all aspects of first level review/implementation/support.
• Plan and co-ordinate the roll out of major releases on the many images including software and hardware.

Additional Responsibilities:

• Addressing items documented in the daily shift report.
• Improve reporting, tracking and escalation of high-severity problems especially those that have a high probability of affecting production availability.
• Provides direction, expertise, feedback, coaching and development to build the capability of more junior staff.
• Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems.
• Create the appropriate Problem Resolution Procedures.
• May require overtime on weekends (with overtime pay or time off in lieu).

What do you need to succeed?

Must Have:

• Post-secondary degree or diploma in a related discipline
• Required and suggested experience in the following: IBM zSeries hardware IBM z/OS operating system IMS, DB2, CICS, MQseries, TSO, ISPF, WebSphere, SA390, ServiceNow, Change Management, Incident Management, GDPS, DFSMS. Mainframe infrastructure hardware and software products
  
  

Diversity:

• Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.
  
  

Job Summary

Senior Technical Analyst supporting the pre-production and Disaster Recovery for the mainframe environment. Provide 2nd level support for implementing software and hardware changes with on-call rotation.

Address:

GUELPH, Ontario, Canada

City:

CAN-ON-GUELPH

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-12-08-08:00

Application Deadline:

2022-12-30-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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