SkiBig3 Reservations Supervisor

Job content

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time position of Reservations Supervisor to join our team. The position is seasonal, with the potential to become year-round, full-time, pending a successful review.

Summary Description:

The primary function of this position is to support the Reservations Manager in the day-to-day operations of the department, assisting with reservations sales and system management. This role will also support 3rd party suppliers and other SkiBig3 departments with fulfillment including Sales and Snow School.

Organizational Relationships:

SkiBig3 Departments, Banff / Lake Louise / Canmore hotels and product suppliers, Banff Sunshine / Lake Louise Ski Resort / Mt Norquay.

Duties & Responsibilities Include:

• Assisting the Reservations Manager with training seasonal team members
• Providing support to the reservations team, including troubleshooting and problem solving in relation to guest enquiries or concerns via call or chat.
• Supporting any product/experience fulfillment needs
• Monitoring accommodation inventory – liaising with hotels to ensure accuracy.
• Monitoring last-minute reservations and supplier details
• Loading products, rates and promotions in reservation system

Required skills and Experience:

• Experience in Travel/Tourism industry sales, experience in an inbound call center environment an asset.
• Strong team contributor with exceptional communication skills and phone manner
• Strong leadership skills; ability to help empower and motivate a confident and capable team.
• Ability to respond well in a high volume, multi-tasked environment
• Pro-active during quieter times, with a desire to improve processes and make suggestions to improve efficiency
• Superior organizational and time management skills with ability to independently manage own day/priorities
• Strong ability to learn and understand systems, ability to adapt to new processes and procedures
• Previous administrative experience required, displaying the highest level of attention to detail
• Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable

Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to building a workplace where everyone can succeed and belong. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply.

At SkiBig3, we are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter com telling us why.

We thank all applicants; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Weekends as needed

Supplemental pay types:

• Retention bonus

Experience:

• Customer service: 1 year (preferred)

Work Location: In person