Sightseeing Tours Host, Banff

Job content

• Wage is $16.50 per hour
  

Ensuring maximum guest satisfaction on-board the Sightseeing tours

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks
• Working with the Driver, the Host Guide (HG) coordinates providing refreshments, Pursuit attractions and services
• Escorting and providing limited commentary to the guests when leaving the bus
• Meet and greet guests at place of tour origin
• Assist driver with luggage storage and handling
• Responsible for on-board refreshments stock control; garbage and recycling disposal
• Provide informative answers about Pursuit and its attractions
• Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs
• Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival
• Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc
• Ensure that each customer interaction is friendly, courteous, and professional
• Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers
• Direct all clients and guests to the appropriate locations
• Resolve customer service problems by tracing source, then finding and recommending alternatives
• Follow up all problems with the goal of preventing a recurrence
• Relay appropriate problems to supervisor with potential solutions
• Maintain current and accurate knowledge of all of Explore Rockies products and website
• Keep up to date with changes to computer systems or any communication systems
• Maintain professional conduct and appearance at all times
• Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized
• Uphold the “Always Honest” values
• An active interest in the Canadian Rockies
• Possesses organizational skills
• Able to communicate fluently in English
• Secondary language skills are an asset
• Strong customer service skills and attention to detail
• Previous sales experience in a similar position
• Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
• Cash handling experience
• Handle heavy luggage
• Flexible and able to work shifts
  

This fun, summer job is based out of Banff and runs until October 10, 2022.

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
  

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.