Shift Manager, Guest Services (Rewards)

The Shift Manager – Guest Services will promote and maintain the utmost integrity and security with the highest caliber of customer service to all internal and external patrons of the Casino. Must adhere to all rules and regulations set forth by the company, the department and the New Brunswick Lotteries and Gaming Corporation and ensure the policy of confidentiality within the company is adhered to at all times. The Shift Manager - Guest Services is responsible for the administration, day to day supervision and operation of the Casino Guest Services department.

Special Working Conditions:As a publicly traded company our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian’s Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements:Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies as communicated. Every team member will be familiar with the business process documentation and internal control objectives related to their position and how their job description aligns with specific internal control activities for which they are responsible. Every team member must adhere to all Company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements:Permanent employment may be dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees may be required to complete an application and, if required, will begin work only after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.