Job type: Full-time

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River Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In this role, you will be responsible for assisting with the planning and directing of F&B operations, ensuring adherence to all policies and procedures, maintaining food and beverage labour costs, sources out new products and services, motivates and leads by example and provides a learning environment. The Duty Manager, Food & Beverage also develops Performance Objectives and delivers Performance Evaluations for direct reports and assists with the implementation all new F&B or Bar Operations projects. Superior public relations and a professional manner must be exhibited at all times.
Duties and responsibilities for our next Shift Manger will include:
  • Scheduling and supervising employees
  • Assigning shift work assignments
  • Monitoring cash outs and forwarding discrepancy reports to management/accounting
  • Completing shift reports for management and for the next shift
  • Directing the day-to-day activities of Food & Beverage employees
  • Organizing and assisting with conducting monthly inventory count and forwarding inventory reports to management
  • Assisting in maximizing the revenues of the outlet or bar while minimizing operating costs
  • Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and employees)
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
  • Post-Secondary hospitality or hotel education or suitable combination of education and experience
  • Minimum 1 year food and beverage team lead experience
  • SIR, Smart Serve or IGB Certificate
  • Food Safe Level 1 & 2 Certificate
  • Computer literacy in MS Office
  • POS experience
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Live GCGC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.
Please Note: Great Canadian Gaming Corporation encourages all applicants to be fully vaccinated with the COVID-19 Vaccine. Proof of vaccination is required for entry into our company premises unless an exemption is required by law. Proof of full vaccination or undertaking rapid testing twice a week is a condition of employment for successful candidates. Great Canadian Gaming Corporation may update its COVID-19 Vaccination Policy at any time in its sole discretion.
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Deadline: 13-07-2024

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