Service Desk Analyst

Job content

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Service Desk Analyst

Job Description

WHAT WILL YOU DO?

• Monitoring and categorizing incoming calls and chats analyzing frequently-asked questions and defining procedures.
• Resolve technical issues that the caller is experiencing.
• Escalate Level 2 support teams.
• Evaluating the efficiency of new tools and utilities, used for help desk services.
• Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
• Service Desk Analyst is the first point of contact for our internal employees supporting their technical needs.
• Ensuring employees receive excellent support during their engagement.
• Ability to troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
• Will be supporting employees by Chat and Calls.
• Excellent communication skills both verbal and written are required. Must demonstrate professionalism along with a upbeat cheerful pleasant manner.
• Our desk is open 365 days a year. Including Statutory Holidays. Monday to Friday 7pm - 7am, Saturday - Sunday 24 hours.
• Must be able to up to 20 hrs a week. Nights and Weekends.
• This is a Work From Home position.
  
  

Job Summary

What is the opportunity?

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable service desk analysts to assist our employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

Address:

SASKATOON, Saskatchewan, Canada

City:

CAN-SK-SASKATOON

Country:

Canada

Work hours/week:

20

Employment Type:

Part time

Platform:

Technology and Operations

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2022-07-04-07:00

Application Deadline:

2022-07-06-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.