Service Centre Clerk

☞ Manitoba Public Insurance

View: 225

Update day: 29-05-2024

Location: Brandon Manitoba

Category: Administrative / Clerical / Assistant Consulting / Customer Service Insurance Security Education / Training Restaurant / Hotel / Tourism

Industry: Insurance Carriers

Job type: Full-time

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Job content

Overview:
Under general supervision the Service Centre Clerk performs a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

This Service Centre Clerk responds to general internal and external enquiries. The work is done efficiently and confidentiality is maintained.

This position works on a rotation basis within the department, performing a variety of functions.
Responsibilities:
  • Greets customers and provides courteous and professional first point of contact.
  • Performs garage triage duties, checking in customers for scheduled appointments.
  • Coordinates vehicle traffic for estimating and driver testing appointments.
  • Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
  • Performs routine tasks in accordance with departmental procedures.
  • Performs financial transactions, as required.
  • Prints Knowledge Test and Driver Testing schedules for the next business day.
  • Prepares, distributes and files correspondence.
Qualifications:
Education:
  • High school diploma or equivalent.
Experience:
  • One year of experience in an office and/or customer service environment.
Technical Knowledge and Skills:
  • Ability to learn and /or operate office software and equipment.
  • Working knowledge of Microsoft Office applications.
  • Ability to work with minimal direction and exercise initiative.
  • Ability to handle multiple tasks and prioritize assignments.
  • Ability to work effectively in a team environment.
  • Working knowledge of MPI policies and procedures related to products and coverage.
Employee Benefits:
Health benefits
We offer a comprehensive health benefits program that includes:
  • flexible health, dental and vision plans
  • health spending account
  • travel health coverage
  • other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:
  • registered pension plan
  • group, dependent, and optional life insurance coverage
  • critical illness insurance
  • sick leave to cover short-term disability
  • long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:
  • vacation entitlement
  • maternity, parental and adoptive leaves
  • bereavement and family responsibility leaves
  • employee and family assistance program
  • mental-health programming
  • lunch-and-learn offerings
  • discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition
It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.
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Deadline: 13-07-2024

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