Service Advisor (Sudbury)

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Fountain Tire Sudbury (770 Barry Downe Rd) is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Advisor.Salary $40,000/yr to $55,000/yr (depending on experience)This is a full-time position with 40 hours/weekAs part of the inside sales staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include

• Greeting and communicating with customers on all aspects of mechanical and tire repair and service
• Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
• Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
• Scheduling customer appointments for tire and mechanical service
• Recommending tire service, specialty tire service, wheel and mechanical service to customers
• Ensuring that all products are billed accurately to the customer
• Completing proactive calls to customers to determine their satisfaction level with the service received

What does it take to get on track?

• Expert knowledge of mechanical and tire service is strongly preferred
• Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support is a definite asset
• Strong time management skills
• Well-developed interpersonal skills
• Ability to work well under pressure in a fast paced, ever changing and high-volume environment
• Maintaining a valid driver’s license is a condition of employment
• Must be available to work occasional Saturdays

What do we offer? At Fountain Tire, you’ll have a great place to work

• Regular day shifts
• Competitive compensation
• Great discounts for you and your family on tires, parts and mechanical services
• Health, Dental and Vision Benefits for you and your family
• RRSP matching program
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

Interested and qualified candidates are encouraged to apply in-store (770 Barry Downe Rd) or on-line today!