server - food and beverage services

Work Setting

• Restaurant
• Formal dining room
• Hotel, motel, resort

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers’ complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Assist clients/guests with special needs
• Provide customer service

Certificates, Licences, Memberships, and Courses

• Smart Serve

Computer and Technology Knowledge

• Electronic cash register
• SQuirreL
• Point of sale system

Work Conditions and Physical Capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Effective interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Reliability
• Team player

Financial benefits

• Gratuities