Senior Systems Administrator

Job content

POSITION DESCRIPTION

As a result of recent growth, Westerkirk Capital Inc. (the ‘Company’) is seeking a Systems Administrator to develop and support cloud and server infrastructure. The Systems Administrator will also provide end user support for the corporate office as well as a group of subsidiary companies. This role requires an organized, solution-oriented professional that enjoys working in a fast-paced environment.

The Company is a single-family private investment company located in Victoria, BC. We maintain a strong commitment to service, excellence and the highest standards of professionalism, loyalty, honesty and business ethics. We have a strong reputation for integrity, discretion and trustworthiness, and expect nothing less from our dedicated team members. Given the private and confidential nature of the work, we do not maintain a company website. More information about the firm will be shared as we contact short-listed candidates.

RESPONSIBILITIES AND DUTIES

• Provides impeccable, pro-active customer service to end users at all levels of the organization, including supporting the Company’s key executive and Shareholders in corporate and personal property environments.
• Work with fellow IT department team members to support and maintain on-premise and cloud based systems and networks.
• Completes hardware and software requests using the Company’s ticket system, from diagnosing issues and troubleshooting, through to delivering end user focused solutions.
• Maintains the technical assets at offices and including printers, telephones, video conferencing systems, and shared display screens.
• Assists in the evaluation of vendor patches, releases and new products.
• Maintains and updates IT related policies and procedures and distributes to end users, as required.
• Ensures system hardware, software, and related procedures adhere to organizational standards.
• Oversees stock/inventory levels and manages deployment and end-user support for laptops, desktops and/or mobile devices, as well as line of business applications and software.
• Participates in cloud and on-premise server and network monitoring/maintenance as required.
• Manages the escalation of IT issues in a timely end user focused manner to the appropriate teams.
• Provides leadership, coaching and on-site supervision to the IT team to drive continuous pro-active service to end users.
• Assists/supports specific project teams with implementation, training, documentation and other project related tasks, as required.
• Participates in our 24/7/365 on-call support rotation.

REQUIRED SKILLS & COMPETENCIES

• Post-Secondary Degree in an IT related field as well as relevant certifications.
• Minimum 5-7 years of Information Technology experience, preferably in a family office environment.
• Exceptional customer service skills with a desire to provide pro-active end user focused support.
• Strong experience deploying and troubleshooting a variety of end user devices including windows, mac and iOS.
• Experience configuring, monitoring and supporting Azure and Microsoft 365 administration.
• Supporting a corporation with at least 30 servers and 300 endpoints in a multi-site environment.
• Ability to manage and maintain private and confidential information with a high degree of professionalism.
• Proven ability to drive behavior & cultural change across the teams.
• Strong customer facing skills and the ability to negotiate conflicting priorities.
• Excellent interpersonal and relationship management skills.
• Strong written and oral communication skills.
• Strong troubleshooting and multi-tasking skills.

Westerkirk Capital Inc. is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply. Westerkirk Capital Inc. will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Human Resources representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.