Senior ServiceNow Administrator

During these challenging times, Federated Co-operatives Limited is working to serve our local co-ops, customers, and communities. We are committed to supporting our local co-ops and the communities they serve. Working together to provide essential services to communities across Western Canada, we are hiring a Senior ServiceNow Administrator on a permanent basis at our Home Office in Saskatoon, Saskatchewan. This position is open to individuals working from one of our locations in Calgary, Edmonton or Saskatoon.

Who we are:

As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.

What you’ll do:

You will be responsible for managing the Service Now platform. You will architect, plan, implement, document, and maintain, the ServiceNow platform and the services it supports for the entire organization to include FCL, CRC and associations within the CRS where ServiceNow services will be extended. You will also maintain an awareness of best practices, industry trends and other solutions as they compare to those ITSM (ServiceNow) solutions that FCL currently employs.

• Platform Management and Administration
  • You will manage and administer the ITSM platform, including system configuration, monitoring, and maintenance, design reports and dashboards and analyze/enhance system performance.
  • You will also perform system and integration testing, update the different systems, oversee application security and configure/customize ServiceNow including Workflows, Service Catalog, UI, Client scripts, Business rule, UI Actions, etc.
  • You will develop and implement new workflows and orchestration automation as needed. Facilitate rollout of new applications and modules and third-party software integrations. Suggest new workflows and methods to improve our ITIL process implementations.
• Business Analysis and Enhancements.
  • You will evaluate and assess FCL & CRS ITSM needs & processes on an ongoing basis. Perform ITSM service design and capacity planning services in the platform.
  • Make recommendations for change or upgrades when new business processes are introduced. In most cases, plan and perform those changes and upgrades or lead and coordinate the activities of other FCL staff or contractors.
• Process improvements and Advisory Function
  • You will provide the role of subject matter expert (SME) when collaborating with the service desk and other groups within technology or outside of technology. Advise these other groups how they can accomplish what they need to do and still work within existing policies and procedures.

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.

Who you are:

You are looking for a career in Information Technology and:

• You have post-secondary education in Computer Science/Engineering. ServiceNow Certified Administration Certification (CSA)
• You have a minimum of 6 – 9 years relevant work experience in Information Technology – must be comfortable working in complex and collaboration environments and interacting with business units. (a combination of relevant education and experience may be considered)
• Preferred Technical and Professional Expertise ITIL Knowledge IT Service Management, ServiceNow, expanding into additional areas of ServiceNow such as HR, ITSM, Security Ops, CSM. ServiceNow Developer Certification
• Fair knowledge of CMDB
• Expert functional knowledge in ServiceNow. ServiceNow certification and development experience, 5+ years experience working with ServiceNow. Mastering ITIL processes with a passion for ITIL and ITSM tools. Knowledge and experience in ServiceNow Orchestration. Proficiency in writing clear and comprehensive technical documentation and ability to create analytical reporting. Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• You’re honest and trustworthy, are results-oriented and strive to be the best in what you do.
• You believe in collaboration, building relationships and value the perspectives of others.

Our Team Members receive competitive salaries, short-term incentives, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation.

FCL embraces diversity and inclusion and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows every person to bring their whole self to work.

We take the health and well-being of our team members and customers very seriously. We continue to take steps across all areas of our business and locations to keep our team members and customers safe and healthy.

If this opportunity speaks to you, we invite you to apply by September 1, 2021.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. If you require support to apply for this opportunity please contact us at fclhr@fcl.crs.

Please note you may be required to undergo a background and substance test in accordance with FCL policies. FCLHP