Senior Manager, Wholesale Operations

Job content

SRTX ( srtxlabs.com ) builds new materials and software to enable better textiles. SRTX is best known for its first technology, Sheertex, a knit made from one of the world’s strongest polymers which has disrupted hosiery through impossibly strong pantyhose. We’re a highly motivated team of over 180 creative problem solvers. Our team members are driven by our commitment to making an impact on the industry and on the environment.

We’re looking for a Wholesale Ops rockstar! Do you hyper-organized, thorough and live for b2b sales? We’re looking for a seasoned wholesale professional to streamline our fast-growing wholesale portfolio.

What you can expect:

• Implementation of internal systems to improve efficiency
• Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution
• Provide sales and order management analysis
• Report accurate sales data weekly, monthly, and quarterly
• Provide positive experiences that strengthen business relationships with our customers
• Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with customer return policy
• Onboard, and maintain new customer platforms (both internal and external onboarding)
• Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
• Coordinate with production team to ensure all orders are produced in accordance with customer requirements
• Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines
  
  

Thank you for your interest in joining our team. We appreciate the time you’ve taken to explore this opportunity. If you’re ready to contribute your skills, enthusiasm, and passion to a dynamic and collaborative work environment, we encourage you to apply.

We look forward to reviewing your application and potentially welcoming you to our team.

Your next great career move could start right here!