Senior Manager, Retail & Digital Product Owner, International Business

Requisition ID: 180272

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Manager and Product Owner for International Business (IB) Retail & Digital, you will contribute to the oversight and strategic design of omni-channel technologies in IB Retail & Digital Banking to deliver great customer experience and distribution excellence while supporting the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The incumbent acts as a Product Owner and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments. As a Product Owner, you will manage the definition, design, implementation and operational integrity of the enterprise wide IB Retail & Digital distribution technology roadmap, depending on the area of specialization (but not limited): Customer Relationship Management (CRM) technology (iCRM, Sales Platform), Automated and Intelligent Deposit Machines (ATM/IDMs) and campaign management technology. The incumbent will work in close partnership with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines and the rest of the Consumer & Small Business team to identify, define and build innovative technology solutions for customers to deepen their engagement with Scotiabank products.

Accountabilities:

• 
  Customer Focus:
  • Champion a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge
  • Lead user led design sessions with front line users to ensure product design is reflective of the needs of the user

• 
  Product Strategy & Roadmap:
  • Product Owner for IB Retail & Digital CRM solutions.
  • Collaborate with stakeholders to define and execute the product vision, strategy, and roadmap. Translate business goals into clear and actionable product plans.

• 
  Data-Driven Approach:
  • Utilize data and analytics to identify user needs, track product performance, and make informed decisions. Conduct market research, user testing, and competitor analysis to stay ahead of industry trends and customer expectations

• 
  Agile Development:
  • Work closely with cross-functional teams, including engineering, design, and QA, in an Agile/Scrum environment. Drive the product development process, manage sprints, and ensure timely delivery of high-quality features.

• 
  Self-Starter and Ownership:
  • Take ownership of your work, demonstrating a proactive and results-oriented approach. Exhibit strong problem-solving skills and the ability to navigate complex challenges with minimal supervision.
  • Define and lead change management framework to assist in the implementation and adoption of any new technologies / functionalities deployed.

• 
  Collaboration and Communication:
  • Foster effective communication and collaboration with various stakeholders, including internal teams, clients, and external partners. Present product updates, roadmap plans, and insights to key stakeholders and executive management.
  • Champions a high-performance environment and contributes to an inclusive work environment.

• 
  Tool Proficiency:
  • Utilize industry-standard tools and platforms such as Jira and Figma to manage product development, track key metrics, and collaborate with the team effectively.

• 
  Risk Management:
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Education / Experience:

• 
  Candidate must be Fluent in English and Spanish (written and oral communications)
• 5+ years’ experience as a Product Owner
• Knowledge of user led design frameworks (design thinking)
• Knowledge of digital and experience deploying digital solutions in a fast-changing environment that drive P&L
• Knowledge of distribution excellence, sales & services and sales management practices
• Experience building and deploying complex technology solutions
• Experience leading projects in a highly cross-functional, cross-cultural environment
• Knowledge of financial services technologies and best practices
• Strong analytical skills with a data driven approach to decision making
• Strong knowledge with human-centered design and understanding of journeys and user workflows
• Strong knowledge of other consumer and small business technologies including origination, core bank, risk and other systems
• Demonstrated leadership, collaboration, presentation skills and the ability to influence senior executives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.