Senior Business Analyst

Job content

Permanent Full Time

Role Description

The Research Centre of Excellence (RCoE) is responsible for development and execution of brand and customer experience measurement programs as well as decision-support research spanning multiple lines of business within Canada Life. The insights generated from this team are used to guide strategic and tactical improvements to Lifeco products, processes, and customer service experiences. This role will support, and work in coordination with, the Manager, Data and Research Operations within the RCoE.

What You Will Do

• Create and maintaining documentation of core Measurement & Research team processes
• Contribute to the enhancement of team processes, where applicable
• Assist with sourcing data, defining requirements, and facilitating data transfer and transformation for measurement and research projects requiring systems data
• Facilitate or complete quality assurance and/or user acceptance testing on new system data extracts and data feeds
• Monitor ongoing measurement programs, proactively identifying any errors/issues, and facilitating timely resolution
• Complete ad-hoc data analysis requests to support team decision making regarding (e.g., data sources, and requirements)
• Support the maintenance and enhancement of a research library, and intranet site for the RCoE
  
  

What You Will Bring

• Post-secondary degree in business analysis, project management, or business operations management
• Minimum 1-2 years experience in business process analysis and documentation
• Minimum 1-2 years experience in technical requirements gathering and documentation working with internal or external customers
• Proficiency in Microsoft Excel (e.g., tables, pivot tables, formulas, conditional formatting, data cleaning & transformation); Working knowledge of Microsoft Visio
• Knowledge of Microsoft Power Query and/or Power BI would be a strong asset
• Strong oral and written communication skills; Strong process documentation skills (including precise formal writing)
• Strong organizational (e.g. time and task management) skills; ability to multi-task
• Basic knowledge of the Canadian insurance and investments industry (particularly business-sponsored plans)
• Basic knowledge of corporate IT infrastructure; ability to work collaboratively with business and technical resources
• A proactive, self-directed approach toward learning, critical thinking, and problem-solving
• A business analyst mindset – typified by analytical thinking, problem solving, and the ability to break tasks or problems down into their component parts
  
  

The base salary for this position is between $54,300 - $90,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.