Scheduling Coordinator

Job content

Company Description:

Home Care, also known as domiciliary care, in-home care or social care, is when a senior is visited by a personal caregiver in their home. Nine out of ten elderly would rather remain in the home. But when frailty, forgetfulness or chronic illness makes living alone too difficult, home care allows them to maintain their quality of life and lifestyle.

With home care, a personal caregiver visits the senior for a period of at least four hours at a time—up to 24 hours a day, seven days a week, depending on the level of care needed.

In-home caregivers provide help with a wide variety of non-medical related activities of daily living. These include: showering, bathing and dressing, meal preparation, transportation, using the toilet, companionship, recreation, medication reminders, fall prevention and more.

Job Description:

The Scheduling Coordinator is a full-time (40 hours per week) position. The coordinator must be available Monday to Friday from 8:00AM to 4:30PM. This is an ongoing position that offers benefits as well as vacation time.

The Scheduling Coordinator reports to the Operations Manager and is primarily responsible for managing client schedules. This involves identifying appropriate caregivers and matching them with clients and their schedules, as well as the ongoing management of all schedules. They are also required to monitor on-time caregiver clock in and clock out to ensure punctuality and quality of service. Job responsibilities include but are not limited to:

• Reception – welcome visitors and act as primary phone reception
• Work with supervisor and Care Managers to ensure quality caregivers are matched with appropriate clients
• Confirm and verify caregiving schedules and ensure all available shifts are filled, and caregivers fulfill their scheduled responsibilities
• Ensure daily that all completed schedules are correctly reflected in Clear Care for billing purposes
• Act as a backup for client intake calls and their subsequent follow up
• Routine calling of inactive caregivers to update availability
• Monitoring stock of promotional literature and office forms (intake sheets, consent forms, payment forms, etc.) and communicating needs to Operations Manager
• Preparing Care Managers assessment packages in both French and English
• Logging Care Managers client visits into Clear Care
• Share in the “on-call” rotation for client and caregiver calls
• Filing of client and caregiver documents
• Document minutes of meetings as required
• Fill in as a caregiver should emergency arise
• Assisting the Operations Manager with administrative projects/task as needed to support Scheduling and HR

Job Requirements:

• Must be fluently bilingual (English and French)

• Must have a University Diploma
• Must be comfortable using a computer as well as programs such as Word, Excel, Zoom, etc.
• Must be organized and show a willingness to learn
• Experience in an office or healthcare field are considered an asset

Job Types: Full-time, Permanent

Salary: $40,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• On call