Sales Specialist

Why Work for the Y?

The YMCA of Greater Toronto aspires to be a great work place committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Nature and scope

The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Mississauga Burhamthorpe Rd. YMCA Centre is one of nine full service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs. The centre offers these programs and services to 8,000 members including children, youth and adults who represent the diversity of Toronto and its communities.

The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

Responsibilities

• Maintains YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Adheres to Priority S.A.M. standards and EYE.
• Makes decisions and solves problems regarding membership sales functions, membership accounts, members’ concerns, and members’ behaviour.
• Responsible for coordinating and monitoring sales and renewals, including follow up on promotions and organizing data, to ensure sales and renewal targets are met or exceeded.
• Provides direct delivery at the Sales desk, modeling excellence in sales and service; utilizes EYE Role Model, 7 Steps of Selling Behaviour Grids and Coaching Techniques.
• Assists the Sales Supervisor with the development of the Sales supplies budget, monitors, maintains an adequate supply of all required printed materials, office supplies that are required for the departments use and function.
• Assists Supervisor in recruiting, and developing effective volunteer teams within the department.
• Organizes and performs the Membership Assistance Program Interviews and Reassessments.
• Performs daily banking responsibilities such as cash outs, ensuring targets are met and/or exceeded. Provides administrative support to department and centre as required.
• Monitors Accounts Receivable, ensures follow-up on overdue accounts/members who are accessing the centre, ensures the completion of the weekly Centre Accounts Receivable reports, cancels overdue accounts with 2 or more rejected payments and recommends to finance which accounts need to be written off.
• Provides leadership and support as a member of the Centre’s senior staff team. Acts as an effective Service Leader as required.
• Participates in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group.

• Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
• Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

Qualifications

• Degree or Diploma in Business, Marketing or related area and/or related experience
• Minimum 2 years sales and customer service experience
• Leadership experience an asset
• Current CPR, First Aid and Healthy Child Development training an asset
• Previous philanthropy involvement; planning, storytelling, volunteerism an asset

• Experience with CLASS and Raiser’s Edge an asset
• Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity


• Flexibility regarding assigned working hours, including days. evenings and weekends

• The position requires the following Core Association Competencies: advanced competence in: Effective Interpersonal Communications; Ethics and Self Management; Teamwork and Collaboration fundamental competence in: being member focused; in relationship building and partnering; in being results focused; valuing diversity and social inclusion

How to apply

Please send cover letter and résumé quoting

Job posting #1612 by April 30, 2022 to:

Tiffany Douglas

Sales Director

Email: Tiffany.Douglas@ymcagta.org

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.