Room Attendant (Part Time)

Job content

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in North America. Shangri-La Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district. Shangri-La Vancouver is the proud recipient of the prestigious Forbes Five Star Award and AAA’s Five Diamond award, and is one of only four Canadian Hotels to hold both the esteemed ratings.

Shangri-La Hotel Vancouver prides itself on the strength and dedication of our team, and seeks to hire, develop and promote charismatic, passionate, hardworking Colleagues to reach their full potential and ultimate career goals.

Are you Shangri-La?

We are currently searching for a superstar Room Attendant to join our Housekeeping Team. This is a part time/on-call position, with the potential of working up to 40 hours per week. Our ideal candidate would have an eye for detail and a personal standard of perfection, in providing a high cleaning standard that extend well beyond the fifth diamond. Our team of hardworking room attendants take great pride in ensuring our product shines, and exceeds our guests expectations of cleanliness and comfort. The ideal candidate would bring previous experience in the industry from another world class Hotel or resort, and fully understands quality standards of both room cleanliness and service excellence. Our award winning team of consummate hospitality professionals take pride in their work and warmly and genuinely engage our guests and fellow colleagues, keeping our workplace productive, professional and fun!

Are you ready for your next challenge? Are you ready to be part of the best in the city? Are you Shangri-La?

Job Requirements

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:

• Clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards
• Requires compliance in the use of cleaning techniques and chemicals used for cleaning
• Restock and account for Minibar items in guest rooms during service
• Ensure guestroom welcome amenities are delivered and replenished when needed as per established policy
• Account for inventory items and supplies used, replenishing as required
• Organize, stock and maintain cleanliness of assigned floor storerooms as well as guest areas
• Report items which require maintenance for immediate and proactive resolution
• Clean rooms following our established safety standards to ensure personal safety and security at all times .
• Report customer service issues or concerns to management in a prompt, proactive manner as appropriate
• Partner with housemen, laundry attendant, housekeeping supervisors and management to ensure rooms are serviced in accordance with guest arrivals and queues.
• Stock housekeeping carts to ensure supplies for the shift are accessible and available for the day, taking care to not overstock the cart.
• Report guest room and equipment defects to management to ensure damage and defects are logged and repaired
• Job may entail standard cleaning of guest rooms, or preparing rooms to turndown standards, dependent on shift
• Undertakes any other ad hoc related responsibilities, as required
  

The Following Is Considered Mandatory For This Position

• Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
• Minimum 2 years previous work experience in a similar capacity is preferred
• Demonstrated understanding for luxury hotel standards of service
• Preference for a candidate with unrestricted availability - up to 40 hours per week could be worked dependent on business levels.
  

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at Due to the volume of responses we will only contact those candidates we wish to pursue further.

Shangri-La Hotel Vancouver willonlyconsider those candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit. Shangri-La Hotel Vancouver is not able to sponsor international applicants.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: