RMA Associate

Job content

Drexel is a true Canadian success story, calling London, Ontario our home town since 2011.

We’re a wholesale distribution and third-party logistics (3PL) service provider with a strong core of strategic partners. Our specialties are retail and telecommunications distribution, and e‑commerce fulfilment. Drexel connects Canadian homes to products and services that make modern life possible.

Our partners include tier one brands such as Amazon, Bell, Best Buy, Canadian Tire, Costco, Home Depot, London Drugs, Lowes, Rogers, Staples and Walmart, to name just a few.

We offer all employees a safe, supportive working environment where everyone feels comfortable and valued in their jobs. As a Drexel employee you have the opportunity to develop your own potential, and we believe in promoting from within. We’re growing! And as we grow, we want our employees to grow too, by learning new skills and taking on new challenges.

Our philosophy is that our company is only successful when its employees are successful, and we want you to love coming to work. We encourage entrepreneurial spirit and reward loyalty and performance. We know our people are our biggest asset, and we’re always on the lookout for more energetic, motivated and committed people to join our team.

We look forward to meeting you!

What Drexel offers you as a team member.

· Salary Range: TBD based on experience.

· Benefits package, including dental, prescription and extended health benefits.

· Shift : Monday to Friday, 8:00 am to 4:30 pm.

·Opportunity for advancement and overtime work.

·Large opportunity for cross-training.

Drexel is looking for a RMA Associate to join our team.

What you do in this role:

• Approve, enter, track, process and validate customer returns,
• Maintain & organize all necessary paperwork,
• Sort & count returned product,
• Verify that return contents match original authorization,
• Confirm condition & determine disposition of returned product,
• Test products,
• Package products,
• Process all returns within our WMS system in 24 hours,
• Assist in counting and consolidating defective product to be sent back to vendors,
• provide detailed reporting for customer and vendors as needed,
• Validate credit dollar amounts,
• Assist in other departments as needed,
• Other duties assigned.

What you need to be successful:

• Standing for 8+ hours a day,
• Must be able to effectively and efficiently count products,
• Must be able to lift 40-50 lbs,
• Proper PPE: Steel toed shoes.

Successful candidates will need to successfully complete the following clearances

· Criminal history check

· Reference check

·Education Verification

What Drexel offers you as a team member

Drexel offers a competitive hourly rate according to your experience, along with a benefits package.

·Benefits package, including dental, prescription and extended health benefits

We thank all applicants for their interest in joining Drexel, however, only those candidates selected for interviews will be contacted.

Visit drexel.ca for more information about our company.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees/people are required to wear a mask, maintain physical distancing, sanitize hands, and abide by DREXEL as well as Government COVID-19 policies.

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)
• RMA: 1 year (required)

Licence/Certification:

• Forklift License (preferred)

Work remotely:

• No