Retail Warehouse Lead

Job content

JOIN OUR TEAM!

Are you a dedicated, physically-focused, customer-oriented individual? Are you always on the move from the moment you clock in for the day until you head home for the night? If your answer was “yes”, then you belong with us!

MB Country Living is looking for a Warehouse Lead in Trainingfor our Canboroughlocation. You will learn to be responsible for the operation and maintenance of the warehouse and all product that flows through it, in addition to providing best in class customer service at the loading dock and on the retail salesfloor. The successful candidate takes pride in the quality of their work, approaches tasking with urgent, yet positive energy, and shares our commitment to excellence in customer service and personal accountability. You are detail-oriented, process-focused, and love to spend your day performing highly physical tasking.

You Are:

-Physically fit – not only capable of lifting and moving 55lbs+ all day long, but you enjoy it!

-Attentive to detail – using the appropriate paperwork and WMS software to accurately document all product shipped out of and received in to the store.

-A problem solver –thinking critically and creatively, using logic to find the best solution in unusual or unexpected situations.

-Willing to learn something new every day –whether that be additional product or processes knowledge or remembering your customers’ names and needs.

-Organized – with excellent planning and time management skills.

-Straight shooter – able to communicate in a clear, open-minded manner with teammates and develop a strong working relationship with the Distribution Warehouse Lead.

Responsibilities include but are not limited to:

Customer Service

-Maintain high level quality of presentation through cleanliness on the sales floor and in the warehouse

-Greet each customer promptly and with courtesy – hosting them primarily at the loading dock but also on the sales floor, at cash point, over the phone, or via e-mail as required

-Provide best in class customer service according to MB standards – build rapport with each guest, learn their names as well as those of their family & pets, consistently exceed their expectations

-Conclude each customer transaction with a load up at the warehouse dock or by providing a carry out of merchandise from the cashpoint as per MB customer service standard “We Load it For You"

Job Knowledge

-Plan and execute all warehouse activities – coordinating with the store manager to make best use of the team in order to accomplish all customer deliveries, receiving, and outward bound shipping while simultaneously ensuring cleanliness and rotation standards are upheld

-Actively work with product in the warehouse - able to lift and carry 55lbs without restriction, utilizing safe lifting techniques to rotate product stored both on the floor and at shoulder height within the racking

-Maximize selling opportunities through ordering, stocking, replenishing, rotating, cleaning, assembling, displaying (including price labelling) and merchandising as per MB guidelines

-Organize shipping and receiving logs in the system, taking responsibility for appropriate documentation of all inventory moving through the store and warehouse

-Execute cycle counts, standard equipment checks, expiry audits, and all other MB routines and processes including administrative/management duties as directed

-Ensure established policies and procedures are followed to minimize safety concerns and product loss due to inventory shrink, theft, expiry, etc

-Build and maintain a relationship with the attached Mill and Distribution Warehouse teams, communicating clearly and effectively to coordinate movement of product, support, and to address any day to day customer or company concerns

General Requirements

-Experience in shipping, receiving, warehousing, and inventory management is required

-Experience in customer service is an asset

-Responsible for earning CPR/First Aid and forklift certification

-Must be willing to work 50% of Saturdays (priority on April-May spring rush)

Why Join Our Team?

-You love animals – spend your days helping improve the quality of life for livestock & pets

-Avoid the highway – enjoy a scenic commute in to work! A glance out the window onto open fields or green spaces can help lower stress

-Be part of a growing organization – our company culture combines progressive-mindedness with the simple of lifestyle; experience dynamic growth balanced with the relaxation of operating in the beauty of the countryside

-Casual dress code – jeans and steel toe boots or shoes are all you need, we provide the rest

-Build a connection with the community – it’s easy to make friends when everyone is so friendly!

-Limited opening hours leave time for family – our stores close by 6pm throughout the week and are typically closed on Sundays. We also close on Boxing Day!

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. MB Country Living will provide any reasonable accommodation required throughout the recruitment and selection process to ensure fair and equitable access throughout.

MB Country Living is a thriving, family-owned retail organization, serving communities across Southern Ontario for the past 50+ years by providing a variety of products for agriculture, pets, hobby farms, and outdoor living to suit any budget. Our service sets us apart: our staff are friendly and knowledgeable, always willing to go the extra mile and build relationships to ensure each guest feels as comfortable visiting us as they would be in the home of an old friend.

Our customers appreciate local food production, animal care, the outdoors, and their communities-- and we take great pride in our role supporting them.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
-COVID screens completed daily
-Masks required
-Physical distancing is enforced
-Thorough sanitizing routines in place
-Curbside pick up available

Application question(s):

• Are you able to reliably commute to Canborough, ON?
• Are you comfortable flexing between the retail salesfloor and warehouse throughout the day?

Work remotely:

• No