Relationship Manager - Contingent Workforce Management HR

Requisition ID: 189047

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Contingent Workforce Management team serves as the centre of excellence for external talent resources at Scotiabank for Business Line leaders and managers across the globe. We serve to enhance the end user experience by providing service, support, and guidance on, external talent management and compliance adherence to the Bank’s governing policies.

Reporting to the Senior Relationship Manager, the Relationship Manager is responsible to contribute to the overall success of the external workforce program globally, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. You will also be responsible to ensure all activities are conducted follow governing regulations, internal policies, and procedures.

Key Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge while providing exemplary customer service and a high level of service quality to hiring managers.
• Ensures all compliance, governance and financial requirements are met for the contingent workforce program, suppliers, and external workers.
• Proactively meeting with Business Lines regularly, involved in all external workforce activities and workforce planning, must be comfortable in dealing with and presenting to all levels within the organization including senior Executives
• Participates in the creation of dashboards and metrics, is data-savvy and able to glean insights to consult with key stakeholders on further opportunities to plan and improve the management of external workers.
• In partnership with the managed services provider for contingent workforce management, identifies and suggests changes and improvements to Scotiabank processes and Policy, handles day to day issues and escalations (liaises with appropriate internal Scotiabank teams to resolve).
• Stays informed of regulatory changes to contingent workforce management issues and advises on Policy and business issues accordingly.
• Oversight of internal client support, promotion materials, change management and communication for external workforce projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Champions a high-performance environment and contributes to an inclusive work environment.

Experience / Education

• Talent Acquisition, Human Resources, Policy, Risk Management, data, reporting, analytics experience
• SAP Fieldglass experience is considered an asset.
• Bank and/or industry experience with a global firm
• Knowledge of contingent workforce industry and constantly changing regulatory requirements
• Experience working and communicating with various business partners, across all levels, including Executive interaction and making presentations.
• Understanding and interpreting policy and analytics, reporting with Power BI a benefit.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.