REGIONAL MANAGER, IT SERVICE DELIVERY (FULL TIME)

Do you value a high-quality, low-cost lifestyle? Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant management and leadership experience to join us on the Information and Technology Services team.

The Regional Manager, IT Service Delivery is responsible for the development, implementation and adoption of new and existing Information Management/Information Technology (IM/IT) Service Management processes and procedures in Northern Health (NH), including engagement and alignment with provincial counterparts and service providers. In addition, this position is responsible for the management of Service Coordination staff whose roles are to facilitate IM/IT engagement and use of the Service Management tools and processes, for the cohesive and consistent delivery of IM/IT Services.

The Manager is also responsible for the implementation and management of the IM/IT Services Catalogue with the associated processes for Service Level Management. This position has responsibility for the planning and delivery of related training within the ITS team to increase the adoption and improvement of Service Management processes and procedures.

Prince George has a population of 89,490 (2021) local residents and is a service centre for approximately 320,000. Prince George has all of the amenities of a larger city mixed with the charm and friendliness of a smaller town. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!

Comprehensive benefit packages including MSP, extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.

Four weeks vacation with one year of continuous service

Relocation Incentive is available for eligible positions

Employee referral program

Employer-paid training and leadership development opportunities

Spectacular outdoor activities and the shortest commutes in BC

“Loan Forgiveness Programs” offered through the Federal and BC Government

Bachelor’s Degree in Computer Science plus five (5) to seven (7) years related experience in Information Technology, including experience with change management practices, process flow and methodology development, and two (2) years supervisory experience, or an equivalent combination of education, training and experience.

ITIL (Information Technology Infrastructure Library) Foundation Certificate; ITIL Managing Professional preferred.

Valid B.C. Class 5 Drivers license.

Skills and Abilities:

Strong understanding of business processes.

Broad knowledge of all ITIL Service Management processes.

Proven experience with Service Management practices, process flow and methodology development.

Ability to document IT processes and procedures in a user-friendly language.

Demonstrated commitment to organizational improvement and excellence.

Excellent interpersonal skills including listening, interpersonal and oral communication.

Ability to think logically and attend to detail.

Ability to work in a self-motivated and directed manner.

Knowledge of SharePoint and Service Management tools.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to manage stress in a positive and productive manner.

Ability to establish and maintain effective working relationships.

Ability to physically perform the duties of the position.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.

Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.