Receptionist - Casual

Job content

PROGRAM: Administration
LOCATION: Kamloops, Works out of either 765 or 396 Tranquille Road offices based on need
STATUS: Casual
SCHEDULE: Office hours are Monday to Friday, 8:30 am- 4:30 pm with a 1-hour lunch break.
Flexible availability is required Mon-Fri to cover for planned absences of regular staff and last-minute sick days.
COMPENSATION: $23.47 - $26.97 per hour (Grid 7 as per collective agreement)
JOB NUMBER: 2023-108

ABOUT THE JOB:
As the welcoming face of Interior Community Services, our Receptionist serves as the initial point of contact for all visitors where their warm and professional interactions set the tone for a positive and inclusive experience for the community members accessing our services.

The key responsibilities include:

• Client Interaction: Greet clients warmly and assist them with their inquiries, creating a positive and welcoming environment.
• Phone Management: Answer incoming calls, take messages, and redirect calls as necessary to ensure efficient communication.
• Financial Transactions: Handle payments, issue receipts, and manage transactions related to our services, demonstrating accuracy and attention to detail.
• Data Entry and Tracking: Input data accurately into relevant systems and maintain organized records for efficient retrieval.
• Mail Processing: Handle incoming and outgoing mail, including sorting, distribution, and processing as required.
• Supplies Management: Take charge of supplies orders, ensuring that necessary items are stocked for smooth day-to-day operations.
• Administrative Support: Assist with various administrative and clerical accounting tasks as assigned by supervisors.

EDUCATION, TRAINING, and EXPERIENCE:

• Diploma or Certificate in Business/Office Administration or related field
• Related experience providing administrative support and customer service in a busy office setting
• Or an equivalent combination of education, training, and experience.

SKILLS, KNOWLEDGE, and ABILITIES:

• Strong skills in Microsoft Office programs (Outlook email, Word, Publisher, Excel)
• Proficiency in navigating various digital platforms and software, with a strong aptitude for learning new programs.
• Familiarity with Sage 50 is an asset.
• Familiarity with Canva is an asset.
• Strong interpersonal and client service skills.
• Strong professional communication skills, both written and verbal.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team and independently with little supervision.
• Strong organizational and time management skills.
• Ability to effectively handle multiple demands.
• Professional and courteous customer service.

REQUIREMENTS

• Flexibility in schedule to provide back-up coverage for vacation and sick days of regular employees.
• Consent to Criminal Record Checks with venerable sector search (Reimbursement of related costs upon hire)
• This position requires Union membership with a 1.85% Union Dues deduction from the pay.

BENEFITS

• 10.6% additional pay each paycheck for vacation and statutory holidays
• Wage increases with every 2000 hrs. of seniority, up until Step 4
• 5 fully paid sick leave days per year
• Training and professional development opportunities
• Community involvement and wellbeing activities
• Priority as an internal candidate for future job opportunities
• Interior Community Services is a Municipal Pension Plan (MPP) employer. Although casual employees do not qualify for MPP, if the candidate is already a contributing member, then enrollment is on hire.

If you need any accommodations at any stage of the hiring process, contact us at careers@interiorcommunityservices.bc.ca.

ICS is proud to be an equal-opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer.