Public Safety Communications Operator

Position Overview:

The Saint John Police Force is seeking qualified candidates to fill permanent positions for Public Safety Communications Operators.

This position would be of interest to a person that wants to be part of a highly trained team of professionals working within the Saint John Police Force that provides an integral public safety service.

Under the general supervision of the Shift Supervisor, the position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in Southern New Brunswick and dispatching appropriate Emergency Service Providers as the situation warrants. Responsibilities also include working rotating shifts.



ILLUSTRATED EXAMPLES OF WORK



Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.

Receives emergency and non-emergency calls and dispatches for Saint John Police Force, Saint John Fire Departments, including other local service areas.

Question the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.

Monitors and records movements and status changed of responding units for each call

Reads maps and provides routing instructions to emergency service providers

Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes

Provides the caller with post dispatch and pre-arrival instructions where required

Provides support to the caller until responder arrive on the scene, where appropriate.

Makes notifications and conducts call-outs for emergency service providers

Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.

Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries

Attends court, on an as-required basis

Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.

Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.

Essential Qualifications:

Keyboarding skills of at least 35WPM

Must be security cleared and successfully complete all requirements of the Public Safety Operator Training Program

A proficiency in French of Intermediate+ (2+) as per the Province of New Brunswick Oral Proficiency Rating Scale.



Education, Training & Experience

The successful candidate must possess a diploma in Office Administration from NBCC or Business Certificate 1 from UNB, or an equivalent program.