Wireless Engineers

Conteúdo do emprego

Position Overview

Project a professional company image for all interactions when serving wireless internet customers and prospective customers by:

• Answering inquiries & determining requirements
• Taking orders & arranging installations
• Troubleshooting & resolving problems
• Providing information & fulfilling requests
• Maintaining databases

Main Job Tasks & Responsibilities

• Answer calls & respond to customer inquiries by phone & email
• Route calls to appropriate person or department
• Research required information using available resources
• Manage & resolve customer complaints; identify & escalate priority issues
• Provide customers with product & service information
• Update existing customer information as required
• Process orders, forms & applications
• Follow up customer calls where necessary
• Document all call information & complete call logs according to standard operating procedures
• Work with Field Technicians to ensure work orders are complete, understood, and applicable equipment and supplies are set aside
• Enhance the company’s reputation by accepting ownership for accomplishing new & different requests; exploring opportunities to add value to job accomplishments

Education & Experience

• Minimum high school diploma or equivalent; college graduate in relevant technical discipline preferred
• Proficient in relevant computer applications, with accurate data entry & typing skills
• Strong command of English (verbal and written)
• Knowledge of customer service principles and practices
• Knowledge of and experience in a call centre or technical support environment
• Knowledge of administrative & clerical processes

Essential Skills & Qualifications

• Basic understanding of computer networking (e.g. routers, switches, computers & other devices)
• Excellent English verbal & written communication skills
• Customer service orientation & people skills
• Solid listening skills
• Problem analysis & problem solving
• Organization skills
• Attention to detail
• Sound judgment
• Accurate data entry & typing skills (minimum of 30 wpm)
• Adaptable, especially as it relates to learning new programs & technologies
• Effective team & independent worker
• Punctual & dependable, with an excellent attendance record
• Self-starter, willing to work rotating shifts (between 7 a.m. & 11 p.m. 7 days/week)

Employment Terms

Candidates must be eligible to work in Canada; no relocation assistance will be provided. We thank all applicants for their interest in Waterloo Wireless Inc.; however, only those candidates selected for an interview will be contacted. Agency calls will not be accepted. Final candidates will be required to provide professional references and complete a background check, which may include criminal and credit checks as well as verification of education and previous employment.

This position is full time, based on a 40-hour work week. Compensation is based on experience, payable at an hourly rate, plus 4% vacation pay. Successful candidates will be on probation and after completion they are eligible to enroll into our great, co-pay company benefits. Varying rotating shifts will be required including evenings, weekends and the occasional holiday. Overtime may be needed, subject to operational demands.

Job Types: Full-time, Permanent

Salary: $16.00-$18.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

COVID-19 considerations:
We follow all provincial and federal bylaws regarding Covid-19.

Experience:

• IT support: 3 years (preferred)

Language:

• English (required)