Trainer, Client Services (12 month contract)

We are currently looking for a Trainer, Client Services to join our Client Services team. This role has a hybrid work arrangement, required to work on site in either our Surrey or Barrie office with flexibility to work from home a few days a week.. The Trainer, Client Services is responsible for training, supporting, development, and implementation of processes for Client Services team with a focus on New Business. This role will be the subject matter expert supporting the team and large projects that may be assigned.

Outcomes

Within 3 Months

• Demonstrate expert understanding of all aspects of New Group set up
• Expert level understanding of WEBS, MPACS, and CRM
• Builds and supports teamwork amongst New Business team and with Client Services
• Measured improvement and documentation of training materials and processes

Within 6 Months

• Training Client Services team to achieve their required training outcomes.
• Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH, mentoring client Services team members to achieve the same

Responsibilities

• Collaborate with Supervisor, Manager, and Client Services Training Design Specialist on training initiatives for the teams and department
• Ongoing Set up of groups, focusing on large and/or complex groups
• Support Client Services Training Design Specialist by acting as a subject matter expert on department-specific systems and processes
• Support Client Services Management Team by delivering select role-specific training
• Communicate with Client Services Training Design Specialist regarding updates required to training material and content
• Development of Virtual and in person Facilitation skills through the assignment of Ultipro courses and/or training sessions provided/assigned by the Client Services Training Specialist
• Orient new team members by following training guidelines developed with Manager and Supervisor
• Support the New Business Associates in learning HSA, TWA, and ASO plan set up
• Training and supporting the New Business Associates on amendments during set up
• Document and communicate the training progress of new hires and provide feedback to Supervisor and Manager
• Periodic review and update of email templates
• Review of common/frequent errors to identify area for training and staff development
• Work with Supervisor and Manager on training initiatives for the team
• Assist Supervisor and Manager with post release communication as it pertains to system changes and process revisions
• Facilitating the coordination of training pertaining to new product launches
• Project work as assigned
• Performing other duties as assigned by the Supervisor or Manager, Group Benefits Administration

Education & Experience

• 3+ years of Group Benefits experience required
• 1+ years experience in New Business role within GroupHEALTH
• GBA designation an asset
• Adult Learning Designation or familiarity with facilitation would be considered an asset

Knowledge, Skills & Attributes

• Client centric attitude and willingness to learn while getting the job done
• Advanced time management skills
• Basic Project Management skills
• Strong organizational skills
• High level of accuracy and attention to detail in all facets of job
• Strong ability to influence others through communication and coaching skills
• Ability to communicate clearly and effectively while ensuring delivery of the WOW factor.

• a competitive salary & benefits program
• paid time off, including flex time
• education assistance
• Registered Retirement Savings Plan (RRSP) with employer matching
• participation in our Happy Friday program