Loading ...
Loading ...
Systems & Support Technician
Ver: 217
Dia de atualização: 09-06-2024
Localização: Winnipeg Manitoba
Categoria: IT - Hardware / Rede IT - Software Tecnologia da Informação FMCG Utensílios domésticos
Indústria:
Tipo de empregos: Full-time
Loading ...
Conteúdo do emprego
The OrganizationThe Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg James Armstrong Richardson International Airport and affiliate businesses. Operating on a multi-site property, the WAA is responsible for airport operations, security, facilities, parking, ground transportation and communications.
With an ever-expanding airport campus, WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Top Manitoba Employer”, the WAA prides itself as an organization that attracts engaged employees with the right skills, in the right place, and at the right time. http://www.waa.ca
Posting close: December 22, 2022
The Opportunity
Reporting to the Manager, IT Operations, the Systems & Support Technician plays an integral role in the daily IT operations of the Airport exercising our organizational IT Service Management (ITSM) best practices in deliverance of exceptional customer service and problem resolution. This position will provide over the phone and front facing first line incident support and preventative maintenance for all IT Common Use systems and users in the Air Terminal building as well as corporate systems spread throughout the Airport Campus, Airport Security Systems, and Vendors with “shared services” agreements.
Responsibilities include:
- Provide 1st line support and customer service;
- Provide 1st level IT desktop support for end users;
- Troubleshoot and provide 1st level support to common use systems and assets;
- Maintaining identified consumable levels for paper stock in boarding and bag tag printers as well as toner for laser printers;
- Perform preventative maintenance and auditing of IT Airport related equipment i.e., Check-In and Security Kiosks;
- Maintain and create network, procedure and user-guide documentation;
- Assisting and working with senior IT staff to provide additional support when required;
- Performing in-line with the fundamentals and foundations of IT best practices (ITIL); and
- Ensure up-to-date records in IT Asset Management tool.
- 1-2 year IT related Community College Diploma or Certificate;
- Minimum 2 years’ experience working in an IT customer service support environment;
- A+ Certification preferred;
- Experience working within an ITIL compliant environment preferred ;
- General and specific knowledge relating to networking (hardware & software);
- Intermediate knowledge in Software packages such as ITSM Tools, Microsoft Office365, Image management tools, Patch Management tools, and any relevant COTS applications;
- Experience in troubleshooting technical problems relating to computer systems, telephony products, printers and other electronic devices;
- Commitment to service excellence to our internal and external customers;
- Strong communication & interpersonal skills;
- Active learner & Problem Solver navigating through complex information to effectively solve problems;
- Process focused effectively optimizing work processes with a focus on continuous improvement;
- Accountability for program and service times holding self and others accountable to meet commitments;
- Strong Development skills actively seeking new ways to grow and be challenged ;
- Troubleshooting through ambiguity operating effectively, even when things are not certain;
- Strong organizational skills with the ability to prioritize workload and meet multiple deadlines;
- Ability to work independently and in a team environment;
- Results Orientated producing timely quality results; and
- Ability to work rotational shifts 7 days a week from 12:00 am to 10:00 pm.
- Highly competitive salary;
- Full Benefits package of Health, Dental & Vision;
- DC Pension Plan;
- Healthcare Spending Account to use on additional benefit expenses;
- Lifestyle Spending Account to use on Wellness expenses such as health and fitness;
- Employee Assistance Program;
- Supported Training & Development opportunities;
- Opportunity to work with a high functioning team of professionals working on a diversified portfolio;
- Awarded Canada’s Top Employer of 2012; and
- Awarded Manitoba’s Top Employers 11 consecutive years.
WAA is an employment equity employer; aboriginal persons, women, visible minorities and individuals with disabilities are encouraged to self-declare in their application.
Loading ...
Loading ...
Data limite: 24-07-2024
Clique para aplicar para o candidato livre
Reportar emprego
Loading ...
Loading ...
EMPREGOS SEMELHANTES
-
💸 $21.74 an hour⏰ 01-07-2024🌏 Winnipeg, Manitoba
-
⏰ 27-06-2024🌏 Winnipeg, Manitoba
-
💸 $21.74 an hour⏰ 01-07-2024🌏 Winnipeg, Manitoba
-
⏰ 02-07-2024🌏 Winnipeg, Manitoba
Loading ...
-
💸 From $15.30 an hour⏰ 26-06-2024🌏 Winnipeg, Manitoba
-
💸 $32.19 an hour⏰ 06-07-2024🌏 Winnipeg, Manitoba
-
⏰ 01-07-2024🌏 Winnipeg, Manitoba
-
⏰ 27-06-2024🌏 Winnipeg, Manitoba
Loading ...
-
⏰ 27-06-2024🌏 Winnipeg, Manitoba
-
💸 $21.74 an hour⏰ 01-07-2024🌏 Winnipeg, Manitoba