Support Services Co-ordinator

About Us:

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.

We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.

To learn more about our vaccination policy, follow this link: https://bit.ly/2X4TOOk

Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://bit.ly/3ngVrne

The Opportunity!

What You’ll Be a Part Of!

• Remote and Hybrid Work Opportunities
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel-loving team!

• Great travel perks!
• Free Parking
• Open concept, collaborative workspace

• See for yourself! @sunwinglife

What You’ll Do:

• Attend to internal clients’ queries, complaints, and concerns in an efficient manner.
• Manage correspondence professionally, efficiently and with good communication skills.
• Fulfillment and reconciliation of online promotions.
• Reconciliation of employee incentives.
• Work with accounting to troubleshoot invoicing issues
• Identify, develop and implement operational process improvements to reduce administration and redundancy within retail shops to prevent agent errors
• Analyze reports/issues and identify training opportunities.
• Coordinate customer online surveys, track, analyze and provide weekly updates.
• Support Avaya training, employee set-ups, call recording updates and software upgrades.
• Assist with the development of the Smarter U Training Tool.

What You’ll Need:

• Minimum 2 years of Travel industry experience.
• Strong computer skills including Microsoft Office, Sirev , Travelworks knowledge an asset.
• Strong written and oral communication skills.
• Must be flexible to work rotating shifts (if required).
• Able to work independently as well as part of a team.
• Ability to work in a fast-paced, hectic environment.
• Detail-oriented, highly organized with a focus on providing high-quality customer service.

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us, follow this link:https://bit.ly/3DYzBel to learn about how Diversity and Inclusion have always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email mmarcus@sunwing.ca or call 416 859 2973.