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Supervisor/Manager - Montana’s
☞ Recipe Unlimited Corporation
Ver: 265
Dia de atualização: 01-06-2024
Localização: Saskatoon Saskatchewan
Categoria: Outro
Indústria: Hospitality
Posição: Mid-Senior level
Tipo de empregos: Full-time
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Conteúdo do emprego
Montana’s is looking for a General Managerat our XXX Location!At Montana’s, BBQ-lovers, friends, and family alike gather together in an energetic place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth teammates who are passionate about grilling and serving the best 100% Canadian BBQ and want to have a fun time doing it.Overview As a General Manager of Guest Experience, you will be responsible for driving Guests to the restaurant, leveraging our scale, and ensuring Guests come back. You need to exhibit superior restaurant experience through solid leadership and proven team building skills. You will be responsible for delivering on our promise of the Perfect Guest Experience.What you will do in this role- Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction
- Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans
- Follow-up and successfully resolve all Guest complaints
- Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests
- Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
- Hire and develop managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
- Be accountable for sales budgets and responsible for the successful execution of these budgets
- Maintain and enhance brand standards by ensuring systems and processes are in place
- Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS
- Reliable
- Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun
- Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues
- Extensive knowledge of restaurant operations, including food and beverage
- Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
- Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved
- Ability to write reports summarizing restaurant and staff accomplishments and status updates
- Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.
- Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively
- 20% employee discount dining card valid at participating Recipe brands
- Flexible scheduling
- An energetic and dynamic team
- Competitive wages
- Fun working environment
- Growth and development opportunities within the restaurant
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
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Data limite: 16-07-2024
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