Service Delivery Manager - DWSM

☞ Manitoba Public Insurance

Ver: 146

Dia de atualização: 07-06-2024

Localização: Winnipeg Manitoba

Categoria: Seguro

Indústria:

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Conteúdo do emprego

Overview:
As a Service Delivery Manager within the Digital Workplace and Service Management department, you are responsible for the ownership of assigned digital workplace products (e.g., technology, platform or service), including maximizing employee awareness, adoption and satisfaction. You will ensure that there is a shared understanding among stakeholders and teams of the long-term product vision and alignment of the vision to program and corporate objectives and value management goals.
Responsibilities:
  • Develop and communicate the long-term, strategic product vision and roadmap in conjunction with the Director, DW&SM.
  • Engage, influence and inspire key stakeholders, business partners and solution teams to drive collaboration and alignment of program vision.
  • Provide coaching, guidance and indirect leadership to Product teams, such as offering feedback and recommendations to best achieve desired results, removing roadblocks and addressing conflicts that may impact deliverables.
  • Create, maintain, and prioritize backlog, ensuring alignment with product strategy and program objectives.
  • Facilitate meetings and communication regularly between business stakeholders and development teams to ensure the highest value work is top priority in the backlog.
  • Collect, analyze and generate business insights from data and customer and business user feedback to define requirements, features and end products.
  • Gather and translate customer business needs and opportunities into user stories and acceptance criteria to enable the development of finished deliverables.
Qualifications:
  • Degree or equivalent in Business, Computer Science, Engineering or related discipline.
  • SAFe POPM (Product Manager/Product Owner) certification an asset.
  • Intermediate-level ITIL Foundation certification is an asset.
  • Seven years of related experience, including an in-depth knowledge of business model, products and key stakeholders for line of business.
  • Experience in product strategy/vision/roadmaps in a Lean-Agile environment an asset.
  • Experience collaborating with or managing complex cross-departmental teams in a Lean-Agile environment an asset.
  • Advance communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
Employee Benefits:
Health benefits
We offer a comprehensive health benefits program that includes:
  • flexible health, dental and vision plans
  • health spending account
  • travel health coverage
  • other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:
  • registered pension plan
  • group, dependent, and optional life insurance coverage
  • critical illness insurance
  • sick leave to cover short-term disability
  • long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:
  • vacation entitlement
  • flexible work arrangement for eligible positions
  • maternity, parental and adoptive leaves
  • bereavement and family responsibility leaves
  • employee and family assistance program
  • mental-health programming
  • lunch-and-learn offerings
  • discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition
It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.
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Data limite: 22-07-2024

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