Senior Sales Specialist (Events / Hospitality)

Do you love special events? Would you like to transform ordinary moments into extraordinary memories? Then we would like to welcome you as our next Senior Sales Specialist at Carmen’s Banquet Centre!

The Senior Sales Specialist ensures that our standards of customer service and satisfaction are exceeded from the moment the guest step through our doors.

Be part of our team of champions and elevate your career to the next level! Work for Hamilton’s most esteemed hospitality establishment with prestigious brand offering and extensive development opportunities.

OPPORTUNITIES WILL INCLUDE:

• Actively pursue and acquire new event bookings utilizing effective sales techniques
• Provide innovative ideas and input for increasing sales numbers, bookings and inquiries
• Use superb customer service, communication and negotiation skills to establish new client relationships and nurture existing ones
• Conduct in person and virtual wedding & social sales appointments with inquiring clients
• Conduct sales calls and venue tours, being the first point of contact for prospective and returning clients
• Communicating details effectively to our Event Coordinator and Operations team to bring your client’s vision to reality
• Respond to customer inquiries, needs and concerns in a friendly, personal and efficient manner
• Create event contracts and collect deposits
• Staying up to date with current hospitality and event industry trends
• Track sales, ensuring targets are being achieved while reporting figures to senior management
• Attend scheduled team meetings to guarantee successful execution of events

REQUIREMENTS:

• 3 - 5 years of sales experience, hospitality or travel and tourism related experienced is a strong asset
• Post Secondary education, in Business Administration, Hospitality or related field
• A sales or marketing Degree from a recognized University is considered an asset
• Canadian Professional Sales Association (CPSA) certification is an asset
• High level of attention to detail and strong organizational skills
• Superior verbal and written communication skills
• A team-oriented approach to work with strong abilities to provide and receive professional feedback for collective growth
• Customer service mindset as well as a high level of ethics and integrity
• Flexible work schedule, including evenings and weekends, and can adapt to high stressful situations

Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, fig&lemon Catering and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen’s Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen’s Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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