Sales Representative

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Summary of Role

The Sales Representative schedules and calls on established or potential customers on a planned basis in order to maintain, increase and acquire sales all while providing exceptional customer service. The Representative determines the customer’s needs and provides recommendations and solutions based on our product offering with the goal of obtaining or maintaining a long-term relationship with the customer while growing the business through acquiring new sales accounts and opportunities.

What’s in it for you

• Competitive Salary
• Group Benefits
• Pension Plan
• Car Allowance/Mileage
• Cell phone
• Laptop

Key Areas of Responsibility

• Schedules and visits established customers on a planned basis in order to maintain and increase sales to that customer, based on an understanding of the customers’ business needs
• Grows share of wallet with these customers and determine potential customers that may have more complex requirements
• Partners with suppliers/vendors and internal sales resources, such as National Accounts and Specialists to achieve profitable sales goals, support and driver Banner programs and Major/National Accounts
• Promote the full line of USI products and programs to existing customers and keeps informed of new USI products or sales promotions
• Expands and grows business by identifying/soliciting potential new customers, conducting “cold calls”, developing and implementing account penetration strategies, aggressively follow up on leads to convert to profitable sales
• Communicates regularly with the store team in order to resolve customer issues
• Identifies account opportunities and potential by establishing call priorities and frequencies (pipeline report, customer action plan), uses sales process to manage territory pipeline and opportunity
• Promoting Private Brands and eCommerce channels whenever possible. Support promotions and upselling opportunities
• Maintains a positive relationship with the customer and store employees
• Utilizes the computer system, internet and paper catalogs to identify the correct parts for the customer’s needs
• Takes orders from customers to renew their inventory, adds new items to their inventory, quotes on new equipment when needed; manages customer warranties, returns and labor claims
• Maintains consigned inventory within customer operations to ensure accurate and relevant inventory is in place infield
• Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
• Other duties as assigned

Requirements

Education, Experience and Technical skills

• Automotive Parts experience in the aftermarket parts industry
• A solid background in Outside and/or Counter Sales
• Familiar with automotive service and repair process
• Proficient knowledge of automotive operating systems
• Proven track record of exceptional sales results
• Experience with MS Office products
• Holds a valid driver’s license
• Able to work flexible hours, including evenings and weekends

Soft Skills and Competencies

• Ability to understand customer needs and concerns to help them get the job done and win their business
• A positive attitude and a team player
• Experience delivering a high level of customer service
• Ability to think outside of the box and propose innovative sales programs
• An appetite for continuous learning and knowledge
• Self-motivated and able to execute the entire sales process
• Excellent verbal and written communication skills
• Able to work under pressure and set priorities

Physical Demands

• Extensive standing, walking, pushing and reaching
• Need full range of motion for reaching, bending and stooping
• Potential lifting of heavy equipment of up to 50 pounds
• May work outside and be exposed to weather
• Exposure to adverse weather conditions, chemicals, odors, dirt and dust

Competencies

• Taking Ownership
• Building and Maintaining Relationships
• WOW The Customers