Receptionist

Conteúdo do emprego

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Receptionist
Location: BlackRock, 161 Bay Street, Toronto, Ontario
Role Purpose
Reporting to Facilities Coordinator in Toronto and the Global CEX Director.
A highly self-motivated person with a passion for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.
To promote the company in the most favourable light through the highest levels of personal and professional conduct.
To provide a highly efficient and proactive service to BlackRock, its employees, and its clients.
To ensure that reception services provide a high-profile role model that reflects JLL and BlackRock values and which sets the tone for everyone entering the BlackRock premises, whether they be staff or visitors.
You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.
Core Responsibilities
Enthusiastically welcome all visitors to BlackRock, by welcoming them, showing them through the process of registration, if applicable, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and bidding them goodbye.

Answering the phone in a professional manner consistent with BlackRock’s global standard.
To liaise with the BlackRock employees about all the services offered at reception.
To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To process and manage conference room bookings and requirements.
To make and deliver refreshments to the meeting rooms as required by BlackRock.
To order and deliver to meeting rooms any catering as required.
To ensure all visitors to the building are correctly registered and issued a pass.
To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.
To respond positively to any requests from visitors to enable a positive and successful visit to the BlackRock office.
To work closely with security and FM teams to provide the best possible service to all clients and employees.
To undertake regular checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies.
To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.
To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).
To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.
Proactive communicator with all key influencers within JLL and BlackRock.
Any other duties required as part of the role as and when requested in support of the whole office FM service delivery which may include providing support occasionally outside the key hours of operation.

Customer Service
To ensure that customers, both internal and external, are given a prompt and efficient service and expectations are consistently exceeded.
To maintain an effective customer focus in all activities.
To maintain controls to ensure the security of the premises, materials, and resources.

Site Specific Requirements
Training and support of Plus One reception backup coverage.
Welcoming vendors, deliveries, and service calls to the Toronto office, directing on as necessary

In support of the Facilities Coordinator while on leave:
Daily walk-through of entire office and storage areas; reporting urgent repairs through 310-MAXX as required
Maintaining the function of the printers and postage machines; calling service as required
Coordinating records management pickups and deliveries through Iron Mountain; ad hoc projects to organize the function
Maintaining shredding bins throughout the office and following security guidelines
Fire warden support duties
Maintain general office supply cupboard

Additional responsibilities
Track all visitors, including vendors, visiting employees and guests. Providing quality data as required.
Where applicable, manage parking and vehicle logs and records.
Book taxis in line with the client’s policy and procedures, if applicable.
Assist FM to coordinate security access cards for employees and vendors.
Manage incoming and outgoing courier and other packages or mail as required.Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.

Ensure procedural standards manual (SOPs) are kept up to date and adhered to. To attend all location management meetings and any company meetings as required.
To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.
To act as a positive ambassador for the business.
To show commitment to company values in all aspects of your role.
Client/Stakeholder Management
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
Health & Safety Management
Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
Report to FM any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
Risk Management
Follow established escalation procedures and incident reporting procedures.
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies.

You will need to be able to demonstrate the following skills and experience
Prior experience in facilities, hospitality, or related field (preferred).
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively.
The ability to effectively deal with stressful situations.
The ability to work independently.

You also need to be:
Self-motivated; confident & energetic.
Flexible – able to adapt to rapidly changing situations.
Goal-oriented – able to focus on meeting all performance targets.
A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language required, additional languages beneficial).

Critical Competencies for Success
Firm First mind-setAble to cooperate and work well with others to meet targets.
Support the team effectively as and when needed.
Proven ability to commit to flawless execution while complying with firm’s procedures and standards.

Client Focus & Relationship ManagementAble to interact with the general client staff & vendors with ease.
Ability to manage conflict and conflicting priorities.
Demonstrates ability to work with vendors to deliver efficient services.
Demonstrates proactive & professional approach to customer service.
Has a customer-oriented attitude.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!