Night Attendant (Casual Part Time)

Conteúdo do emprego

DescriptionRevera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions.The vaccine must be atwo-dose COVID-19vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.MissionReporting to Director of Environmental Services, the Overnight Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.Key Outcomes

• Live our values of Respect, Integrity, Compassion and Excellence
• Lend a helping hand
• Cultivate relationships with staff, residents and families
• Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)

Key Responsibilities

• To run the front desk in a courteous efficient manner;
• To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner;
• To redirect calls as appropriate and take clear, concise messages when required;
• To greet, assist and direct all visitors;
• To handle various administrative and introductory accounting duties;
• To pick up and sort internal mail;
• To stamp, deliver and maintain mail machine for external mail;
• To prepare packages and arrange courier pick up;
• To arrange meeting room schedule and bookings;
• To update phone and distribution lists;
• To Replace staff as necessary;
• To answer and respond immediately to emergency response system;
• To Report Promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
• To always be accessible to your team and management and promptly attend any problems/concerns that may arise;
• To maintain a clean, safe, fully stocked and well organized reception area;
• To establish and maintain harmonious relationships with residents, their families and employees;
• To report to management if the residents have concerns or complaints;
• To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
• To provide evening security and emergency response for residents when required;
• To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures;
• To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows;
• To do laundry (including washing, treating & folding)
• To operate floor care machines and steam cleaning equipment;
• To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces;
• To pick up garbage & recycling and transport to designated areas;
• To adhere to established residence policies and procedures, including safety rules and safe working practices;
• To prepare documentation as required according to residence policy ;
• To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it;
• To attend in-service training as required in order to better serve the needs of the residents;
• To complete The Learning Centre as monthly online training;
• To attend staff meetings as required to be aware of changes in Residence that have taken place
• To participate in the Quality Improvement Program
• To complete other duties as assigned;
• To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;

Required Education, Credentials And Experience

• Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience;
• Ability to provide feedback on a day-to-day basis;
• Knowledge and experience with standard institutional cleaning techniques;
• Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable
• Previous experience in reception is considered an asset;
• Must exhibit professional and polished telephone manner;
• Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
• High organized and detail focused;
• Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred;
• Ability to work with minimal supervision;
• Current CPR and First aid;
• Current Smart Choices Responsible Service Certification (Serving it Safe);
• Current (within 6 months) Vulnerable Position/Sector Screening (VPS);

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.