Junior to Senior Business Support Analyst [Service New Brunswick]

Conteúdo do emprego

Service New Brunswick

Junior to Senior Business Support Analyst

Personal Service Contract / Secondment

(One year with possibility of renewal)

R85-2023/23-314

Pay Band 4, 5, 6

Flexible New Brunswick Work Location

Service New Brunswick is seeking multiple individuals to join the Human Resources and Pay Business Support team within Enterprise Services Division as Business Support Analysts.The SNB Enterprise Services Division provides enterprise services to all Government of New Brunswick departments.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB’s goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10 years and more. TheBusiness Support Analysts will play a role in the efficient and effective delivery of technology and business solutions needed to meet GNB’s evolving business requirements and improvement of processes.

These positions are part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform.

Do these statements describe you?

• I have a passion for technology and the curiosity and willingness to learn new skills, work with new tools and discover new and innovative approaches to solving complex business challenges.
• Team of one or one of many, I am a team player.
• If something has my name on it, you can be sure it will be done, and done right.
• I am an expert problem solver who can assess situations and bring solutions to the table in high stress situations.
• I have a strategic mindset and an experiential eye.
• I am client-centric and passionate about delivering exceptional service while staying focused on long-term enterprise goals.
  

What will you be doing?

Responsibilities Include But Are Not Limited To

TheBusiness Support Analysts will work with IT and client stakeholders to troubleshoot and implement solutions using Oracle’s Fusion Cloud products.

• Provide support and subject matter expertise to support the Human Resources, Payroll and Benefits Team in relation to ERP, as driven by operational needs.
• Work with various stakeholders to gather, document, and understand operational problems, analyze different alternatives, and propose functional solutions (including diagraming current and future state analysis, gap definitions, standard operating procedures and contributing to business continuity, service level agreements, work plans and business cases).
• Support and advise system users on procedures and best practices in addition to identifying and addressing and/or escalation of emergent issues.
• Produce and analyze reports and dashboards for operations related key business drivers, benefits, outcomes, measures, and contributing to project planning, issue, change, and risk management processes.
• Managing operational testing for various system changes and supporting end-users with quality assurance processes as it relates to the functional, integration and user acceptance testing, troubleshooting and issue resolution as required.
• Provide input to the ERP program to assist Human Resources, Payroll and Benefits Team in the adoption of new business processes, including analysis and identifying areas for improvement and/or areas where gaps exist.
• Provide Oracle fusion training to new and existing employees of Human Resources, Payroll and Benefits Team.
• Develop expertise in how the ERP Solution works across multiple business operations.
• Build, develop and grow business relationships vital to the success of operations.
• Foster the professional growth of colleagues through mentoring and coaching.
• Promote business analysis management best practices across the organization.
  

What can SNB offer you?

• Meaningful work.
• Opportunities for career growth and advancement.
• Career diversity within a single large employer.
• Comprehensive benefits package (paid vacation plus health, dental, life, pension).
• Flexible work options.
  

Essential Qualifications

Junior Business Support Analyst (Pay Band 4):

A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of two (2) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of four (4) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes, and supporting systems.

Business Support Analyst (Pay Band 5): A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes, and supporting systems.

Senior Business Support Analyst (Pay Band 6):A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of six (6) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of eight (8) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes, and supporting systems.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Some positions require written and spoken competence in English while others require written and spoken competence in English and French.

Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

Asset Qualifications

Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Business Analyst Management Certifications such as IIBA-CBAP, PMI-PBA, IQBBA.
• Experience in documenting existing business processes and developing new business processes to support the implementation of new technical solutions.
• Experience in coordinating and facilitating workshops to elicit requirements.
• Experience with Oracle Fusion Cloud or with a large Enterprise Resource Planning Solution in areas such as Human Resources, or Payroll.
• Lean Six Sigma certification (waste walk, yellow belt, green belt, black belt, or master black belt).
  

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

Operational Requirements

• This position may require travel within the province, so applicants must have a valid New Brunswick driver’s license.
• Some weekday evenings and/or weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.
  

Behavioural Competencies

The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Results Orientation
• Relationship / Network Building
• Effective Interactive Communication
  

Technical Competencies

The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Written Communication
• Consulting Skills
• Presentation Skills
  

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary

Junior Business Support Analyst:

$54,002 - $ 75,530 annually- Pay Band 4- Management and Non-Union Pay Plan

Business Support Analyst

$61,828 - $86,372 annually - Pay Band 5 - Management and Non-Union Pay Plan

Senior Business Support Analyst

$71,812 - $95,550 annually - Pay Band 6 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button,to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by July 30th, 2023 and indicate competition number R85-2023/23-314.This competition may be used to fill future vacancies at the same level.

Service New Brunswick

People and Culture

850 Lincoln Rd

PO Box 1998

Fredericton, NB E3B 4Z7

Telephone: (506) 457-3580

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!